As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more. 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. 

In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. 

When implementing a VDI infrastructure, important storage issues need to be addressed, and there can even be hidden dangers. Check out this comprehensive white paper to make sure your organization is prepared for the challenges and pitfalls that VDI deployments inevitably bring. 

Oracle’s Sun SPARC Enterprise T5440 server provides a combination of freely available and no-cost virtualization technologies, excellent reliability, availability, and serviceability (RAS) ratings, very high performance hardware, and significant data center efficiency gains. Continue reading to learn more. 

What do you need to consider before purchasing and implementing an application performance monitoring (APM) solution? Read this paper to gain insight into the many considerations you should be aware of before selecting an APM option. Also discover details on solution in particular and how it is designed to fit the needs of any size organization. 

The Habor Group designs and supports network infrastructures for small to medium businesses in the architectural industry. Read this case study to learn how Autotask provides single, cost effective solution for improving efficiency. 

Read this expert e-zine from the teams at ebizQ.com and SearchSOA.com to learn how business process management (BPM) technologies have evolved over the past year and what the latest, most effective strategies are for implementing them.