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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems

September 11, 2009 - (Free Research)
This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate. 
(EBOOK) READ ABSTRACT |

Computer Weekly 4 October 2011: Download the latest issue of the UK's leading technology publication, with our analysis of the business technology news that matters to IT managers by ComputerWeekly.com

October 04, 2011 - (Free Research)
In this week's Computer Weekly, transformation. Download the new issue now. 
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CRM Data Analytics Features by Indicee

March 27, 2014 - (Free Research)
This expert eGuide discusses how today's CRM data analytics capabilities go beyond the data points collected concerning the number of email messages sent to customers and the number of calls and quotes. 
(EGUIDE) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 11, 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

NetApp’s Crafty Acquisition of Akorri Will Be Boon to Users — and Not Just NetApp Users by NetApp

March 15, 2011 - (Free Research)
Read this white paper to learn more about the acquisition of Akorri Networks, Inc. by NetApp. and the ways in which this merger is helping to provide customers with new virtualization technologies. 
(WHITE PAPER) READ ABSTRACT |

CIO Handbook: Personalizing the Customer Experience by SearchCIO.com

March 14, 2013 - (Free Research)
CIOs must marry online and physical offerings to personalize business interactions for each and every customer in today's collaborative world. Find out how leading businesses are paving the way with top-notch customer experience strategies. 
(EBOOK) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact

January 10, 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting by IBM

March 31, 2013 - (Free Research)
This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise. 
(WHITE PAPER) READ ABSTRACT |

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS

December 2008 - (Free Research)
This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 
(WHITE PAPER) READ ABSTRACT |

Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc.

November 2009 - (Free Research)
Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty. 
(WHITE PAPER) READ ABSTRACT |

Distributed Data Capture: Reducing the Cost of Remote Business Processes by Kofax, Inc.

March 2011 - (Free Research)
In today’s global economy, information exchange is vital. Competitive advantage goes to the companies that can share information and collaborate quickly and accurately in the most cost-effective manner. Read this white paper now to learn how to effectively lower the costs of your business's document capture process. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Manufacturing Insights: How ERP Fuels Better Customer Experiences by Epicor Software Corporation

May 2013 - (Free Research)
Access this analyst report today to learn how customer experience excellence is becoming a business differentiator in the world of manufacturing, and discover how modern ERP can support better experiences. 
(WHITE PAPER) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies

February 2008 - (Free Research)
Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge. 
(WHITE PAPER) READ ABSTRACT |

IPv6 Transition Planning and Techniques for DNS and DHCP by Cisco Systems, Inc.

July 2011 - (Free Research)
Tune into this webcast which addresses common issues and concerns related to the transition to IPv6 and customers will learn about the following with respect to DNS and DHCP. 
(WEBCAST) READ ABSTRACT |

Citrix Receiver for Enterprise Apps by Citrix

March 2010 - (Free Research)
This whitepaper explains how using Oracle applications, Citrix Receiver, and a smart phone, can mobilize any type of enterprise application affordably, overcoming security, usability, and platform incompatibility concerns. 
(WHITE PAPER) READ ABSTRACT |

Social Networking in the Enterprise: Benefits and Inhibitors by Cisco Systems, Inc.

June 2010 - (Free Research)
This white paper reveals the primary considerations for social networking, such as: business value and strategic relevance, adoption trends and concerns, and strategic considerations for ESS deployment. 
(WHITE PAPER)

Oracle Social Network by Oracle Corporation

January 2014 - (Free Research)
Access the following white paper to uncover how you can collect the social networking data you need to stay competitive in today's market. Discover a solution to the collaboration gap that is both efficient, and allows you and your organization to make the right customer-centric decisions to drive innovation and success. 
(WHITE PAPER) READ ABSTRACT |

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor

March 2009 - (Free Research)
In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. 
(EBOOK) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
(WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

The Business Value of CX: Customer Service in the Cloud by Oracle Corporation

December 2012 - (Free Research)
This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa. 
(WEBCAST) READ ABSTRACT |

Is Your CRM Solution Keeping Up with the Times? by Oracle Corporation

December 2011 - (Free Research)
In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor. 
(WHITE PAPER) READ ABSTRACT |

Trust and security in the cloud by ComputerWeekly.com

February 2011 - (Free Research)
This study from analyst Freeform Dynamics gives guidance on security for organisations considering Software as a service. 
(ANALYST BRIEF) READ ABSTRACT |

The State of Marketing 2011: Unica’s Annual Survey of Marketers by Unica Corporation - An IBM Company

May 2011 - (Free Research)
This is the current report based on a survey of almost 300 online and direct marketers representing a comprehensive mix of companies by location, revenues and industry. Explore the response to new developments, continuing trends and the market. 
(WHITE PAPER) READ ABSTRACT |

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