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1 - 25 of 473 | Next Page

Harvey Nash CIO Survey 2012 by ComputerWeekly.com

May 14, 2012 - (Free Research)
CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012. 
(IT BRIEFING) READ ABSTRACT |

The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 12, 2011 - (Free Research)
The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 
(WHITE PAPER) READ ABSTRACT |

2011–2012 IT Budget Benchmarks by ComputerWeekly.com

November 21, 2011 - (Free Research)
The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. 
(IT BRIEFING) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 15, 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research)
This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management. 
(WEBCAST) READ ABSTRACT |

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation

November 16, 2011 - (Free Research)
Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how. 
(WHITE PAPER) READ ABSTRACT |

Gartner: Five Roles for Government in Cloud Computing by ComputerWeekly.com

August 02, 2010 - (Free Research)
As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific. 
(WHITE PAPER) READ ABSTRACT |

Expanding Active Decision-Making: The Power of Integrating Business Rules and Events by Red Hat

April 19, 2012 - (Free Research)
Business rules management systems (BRMSs) help organizations gain real-time insight into application performance and incorporate automation strategies into their processes. Read this white paper to learn more about the budget-friendly open source options when it comes to integrating business events with automated decision-making. 
(WHITE PAPER) READ ABSTRACT |

Security on a Budget by Global Knowledge

May 19, 2011 - (Free Research)
This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)
This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 
(WHITE PAPER) READ ABSTRACT |

How Analytics Bring Organizations Closer to Their Customers by IBM

April 19, 2012 - (Free Research)
Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships. 
(WHITE PAPER) READ ABSTRACT |

Power Your Procurement Evolution with SAP Supplier Relationship Management by SAP America, Inc.

April 26, 2012 - (Free Research)
Businesses are seeking to increase bottom-line cost savings through sourcing and procurement functions. To generate value, forward-looking organizations are strengthening supplier relationships and  making procurement a more strategic focus in the organization. 
(WHITE PAPER) READ ABSTRACT |

Making a Single View of the Customer Work by DataFlux Corporation

June 16, 2011 - (Free Research)
As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 
(WHITE PAPER) READ ABSTRACT |

CW+: Special report on SAP by ComputerWeekly.com

December 15, 2010 - (Free Research)
Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems. 
(WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

Defining the 21st Century salesperson by SAP America, Inc.

May 15, 2012 - (Free Research)
This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century. 
(WHITE PAPER) READ ABSTRACT |

Maximize data quality for improved data management: IT software download by Melissa Data Corp

February 24, 2012 - (Free Research)
Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data. 
(DEMO) READ ABSTRACT |

Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 25, 2012 - (Free Research)
This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight. 
(WHITE PAPER) READ ABSTRACT |

KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time by KnowledgeStorm, Inc (E-mail this company)

February 2007 - (Free Research)
Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads. 
(WHITE PAPER) READ ABSTRACT |

Managing Software Estates in the Enterprise by ComputerWeekly.com

January 2011 - (Free Research)
Recent news from the Bank of England now places a swift economic recovery in real doubt. The UK economy actually slipped into negative growth in the final quarter of 2010, and even the most optimistic forecasts predict economic recovery over the coming years to be sluggish at best. 
(WHITE PAPER) READ ABSTRACT |

Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation

December 2010 - (Free Research)
“Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD 
(CASE STUDY) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

Return on Investment in EHRs by HP & Intel

September 2011 - (Free Research)
Meaningful use is only the beginning:  Efficiency and more –appropriate coding bring savings and increase revenues.  This white paper discusses features and benefits of an EHR system, government incentives, sources for ROI as well as building the business case for EHR. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 473 | Next Page

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