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1 - 25 of 472 | Next Page

The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 12, 2011 - (Free Research)
The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 
(WHITE PAPER) READ ABSTRACT |

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation
November 16, 2011 - (Free Research)
Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how. 
(WHITE PAPER) READ ABSTRACT |

SL Case Study: InScope Solutions by Microsoft
September 2008 - (Free Research)
Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. 
(CASE STUDY)

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Building the Contact Center of the Future by inContact
May 2012 - (Free Research)
This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 
(WHITE PAPER) READ ABSTRACT |

How Analytics Bring Organizations Closer to Their Customers by IBM
April 2012 - (Free Research)
Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships. 
(WHITE PAPER) READ ABSTRACT |

CW+: Special report on SAP by ComputerWeekly.com
December 2010 - (Free Research)
Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems. 
(WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

Evaluating business size and budget for SaaS vs. on-premise ERP by Plex Systems
April 2012 - (Free Research)
Read this expert e-guide to learn what factors you should consider when choosing between on-premise, hosted, and Software as a Service (SaaS) ERP systems. Discover the plusses and minuses of each delivery method and learn how they might apply to your manufacturing organization's unique needs. 
(EGUIDE) READ ABSTRACT |

Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com
March 2012 - (Free Research)
This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy. 
(EZINE) READ ABSTRACT |

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation
November 2008 - (Free Research)
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. 
(WHITE PAPER) READ ABSTRACT |

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft
September 2008 - (Free Research)
Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. 
(CASE STUDY)

FCR Done Right! by Enkata Technologies
April 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

Delivering Value with PeopleSoft Enterprise 9.1: Financial Management by Advent Global Solutions Inc.
October 2011 - (Free Research)
<p>Whether you are looking to upgrade your current PeopleSoft software or implementing for the first time, this white paper provides a clear description of the value added benefits you can expect to see from PeopleSoft Enterprise Financial management 9.1.</p> 
(WHITE PAPER) READ ABSTRACT |

Top considerations for implementing SaaS ERP by Plex Systems
April 2012 - (Free Research)
Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems. 
(EGUIDE) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com
May 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 
(IT BRIEFING) READ ABSTRACT |

Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company
October 2008 - (Free Research)
This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys. 
(WHITE PAPER) READ ABSTRACT |

Armstrong International Reduces Inventory, Increases Efficiency by Achieving Global ERP with IFS Applications by IFS
March 2012 - (Free Research)
Read this white paper to learn the benefits that a multinational manufacturer achieved after they replaced four different enterprise resource planning (ERP) applications with one single system. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

SearchSAP.com E-Guide: Trends in order management technology by SAP America, Inc.
May 2012 - (Free Research)
Read this expert e-guide to learn how advancements in order management technology can help you increase efficiency and effectiveness. 
(EGUIDE) READ ABSTRACT |

Budgeting: Beyond Spreadsheets by IBM
January 2010 - (Free Research)
With new technologies—such as planning and analysis solutions powered by IBM Cognos® software—companies are automating the process, getting faster reports and data that fuel “what is” and “what if” scenarios. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Convergence 2012 by ComputerWeekly.com
May 2012 - (Free Research)
Nucleus Research assesses Microsoft’s plans to extend  and develop the Microsoft Dynamics CRM platform. 
(ANALYST REPORT) READ ABSTRACT |

2011–2012 IT Budget Benchmarks by ComputerWeekly.com
November 2011 - (Free Research)
The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. 
(IT BRIEFING) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS
January 2007 - (Free Research)
Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 472 | Next Page

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