“Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD 

Due to an increased need for productivity in an ever-changing environment, more and more solution providers have turned to PSA tools to streamline operations and integrate third-party systems. In this expert e-Guide, sponsored by Autotask, you will be introduced to the advantages, concerns and available opportunities of key PSA functions. 

Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. 

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems. 

How to have a successful customer relationship management (CRM) implementation. 

Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty. 

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality. 

Read this expert e-guide to learn how advancements in order management technology can help you increase efficiency and effectiveness.