Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc.. This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits more... >> Discover more offerings from AMD and VMware, Inc..

How NOT to Wreck Your Windows 7 Migration by Numara Software January 07, 2010 - (Free Research) Download this white paper “How NOT to Wreck Your Windows 7 Migration” and learn how to deal with the complexities of planning and managing a migration to Windows 7. NOW!  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 20, 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.  (WHITE PAPER) READ ABSTRACT |

Seven for 7: Best Practices For Implementing Windows 7 by Sophos, Inc. March 2011 - (Free Research) In February 2011, Microsoft released its first major update to Windows 7, Service Pack 1. And now that this operating system holds more than 20% of marketshare, there’s no question that more enterprises will plan major migrations to Windows 7 in 2011. As businesses retire older versions of Windows, it’s the perfect opportunity to assess your...  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft June 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).  (WHITE PAPER) READ ABSTRACT |

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation August 2012 - (Free Research) Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.  (WHITE PAPER) READ ABSTRACT |

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel® July 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship.  (WHITE PAPER) READ ABSTRACT |

Planning for the Security Features of Windows 7 Professional by Dell, Inc. and Microsoft Windows 7 October 2009 - (Free Research) With Windows 7 Professional, Microsoft has added and extended many security capabilities in its flagship Windows operating system (OS). Deciding which features to activate as well as testing will impact the planning for every Windows 7 rollout. This analyst report will analyze the major security capabilities of Windows 7 in order of importance.  (ANALYST REPORT) READ ABSTRACT |

7 Leading Applications of Business Intelligence Software by MicroStrategy Incorporated December 2005 - (Free Research) This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices.  (BOOK) READ ABSTRACT |

Cost-Planning for a Windows 7 Migration by Dell and Microsoft October 2010 - (Free Research) When you're planning an upgrade to Windows 7, one major factor is budget planning. This tech brief will discuss the three main - and sometimes overlooked - budget considerations every company should keep in mind: Hardware costs, application compatibility assurance, and deployment costs.  (WHITE PAPER) READ ABSTRACT |

Major Healthcare Provider Protects Against Natural Disasters and Ensures 24/7 Desktop Access with AppSense by AppSense November 2010 - (Free Research) This video discusses the benefits of desktop virtualization for a number of reasons including its ability to allow employees to access their desktop from anywhere and to ease virtual IT support.  (VIDEO) READ ABSTRACT |

Overcoming Applications Barriers to Windows 7 Migration by Symantec Corporation January 2011 - (Free Research) This paper outlines the applications barrier to Windows 7 migration, explores alternative ways to resolve it, presents Altiris Deployment Solution, and illustrates its compelling advantages for your Windows 7 migration and beyond.  (WHITE PAPER) READ ABSTRACT |

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.  (CASE STUDY) READ ABSTRACT |

Cost-Planning for a Windows 7 Migration by Dell, Inc. and Microsoft August 2010 - (Free Research) When you’re planning an upgrade to Windows 7, one major factor is budget planning. This tech brief will discuss the three main - and sometimes overlooked - budget considerations every company should keep in mind.  (WHITE PAPER) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.  (WHITE PAPER) READ ABSTRACT |

The Business Value of CX: Keeping Your Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.  (VIDEO)

Busting 7 Myths about Data Quality Management by Information Builders November 2011 - (Free Research) In recent years, more organizations have fixated on improving the quality of their data – but one of the major obstacles holding them back are the myths about what makes up an effective strategy. Review this paper to learn the top 7 myths and tips on how to craft an effective data quality management strategy.  (WHITE PAPER) READ ABSTRACT |

Informatica PowerCenter to Salesforce ODBC Integration by Progress DataDirect May 2012 - (Free Research) This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.  (WHITE PAPER) READ ABSTRACT |

The Seven Major Obstacles on the Road to Managed Services by N-able Technologies December 2009 - (Free Research) Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits  (WHITE PAPER) READ ABSTRACT |

Realizing Rapid ROI Through Mobility by BlackBerry February 2010 - (Free Research) Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 8 November 2011: Read this week's issue of the UK's leading technology publication, with the news, analysis and opinion that matters to IT managers. by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we report from the London Cyberspace Conference where world leaders gathered to discuss internet security. We examine the tools available to help migrate from Windows XP to Windows 7; and hear from Royal Bank of Scotland about how to build a business case for virtual desktops. Download the new issue now.  (EZINE)

Expert Tips: Ten Essentials for Migrating Enterprise Desktops to Windows 7 by AppSense August 2011 - (Free Research) Enterprise desktop migration involves the full re-engineering of desktops, laptops and all related management systems across a company. Access this expert e-guide from SearchEntepriseDesktop.com to discover the 10 essential steps to simplify desktop migrations to Windows 7.  (EGUIDE) READ ABSTRACT |

SAP Supports Applications on VMware Platform: An Industry Milestone by VMware, Inc. October 2008 - (Free Research) The partnership with SAP gives VMware the opportunity to address an additional large segment of the enterprise market, and enables SAP to sell its products on the industry-leading virtualization platform.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.