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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 
(TRIAL SOFTWARE)

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 08, 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. 
(TRIAL SOFTWARE) READ ABSTRACT |

NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft

April 11, 2008 - (Free Research)
Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity. 
(CASE STUDY) READ ABSTRACT |

Vyatta vRouter & vFirewall for XenServer & VMware by Vyatta Inc.

September 22, 2009 - (Free Research)
Vyatta's vRouter & vFirewall technology is optimized to run in virtual environments to manage traffic and enforce policies in the same way that a physical router, firewall, VPN or intrusion prevention device does in a traditional infrastructure. Try out this open source software today. 
(DOWNLOAD) READ ABSTRACT |

Vyatta - Open Routing, Firewall, VPN Software by Vyatta Inc.

June 01, 2009 - (Free Research)
Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies. 
(TRIAL SOFTWARE) READ ABSTRACT |

actiTIME 2.0 - Time-Tracking Software by Actimind, Inc.

September 30, 2009 - (Free Research)
actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data. 
(DEMO)

Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 05, 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 
(WHITE PAPER) READ ABSTRACT |

Rational Software Analyzer by IBM

November 04, 2009 - (Free Research)
Download IBM Rational Software Analyzer Enterprise Edition V7.1, software that incorporates code quality analysis into existing software build processes to automate and centralize code scans reducing the number of software defects which lowers development and maintenance costs. 
(ASSESSMENT TOOL) READ ABSTRACT |

Strategic QA: Steps to Effective Software Quality Assurance by IBM

July 01, 2007 - (Free Research)
This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning. 
(WHITE PAPER) READ ABSTRACT |

Five CIO Challenges Addressed by Better Change Management by IBM

March 01, 2008 - (Free Research)
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Single Sign-On The Holy Grail of Computing by Quest Software

October 02, 2009 - (Free Research)
In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges. 
(WHITE PAPER) READ ABSTRACT |

OpenSolaris Free Software Trial Download by Sun Microsystems, Inc.

December 2008 - (Free Research)
OpenSolaris is the state of the art, cutting edge operating system that provides a rich, coherent platform for building and running applications. 
(TRIAL SOFTWARE) READ ABSTRACT |

Numara Software Webinar - Track It! by Numara Software

June 2009 - (Free Research)
Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices. 
(WEBCAST) READ ABSTRACT |

BMC Helps Dell IT Automate by BMC Software, Inc

November 2009 - (Free Research)
BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video. 
(WEBCAST) READ ABSTRACT |

ChangeAuditor for Active Directory by ScriptLogic Corporation

April 2009 - (Free Research)
Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer. 
(TRIAL SOFTWARE) READ ABSTRACT |

Hyper9 Virtualization Optimization Suite - Free Trial! by Hyper9, Inc.

August 2009 - (Free Research)
How do you make the most of your VMware implementation and cut the waste out of virtualization? Find and reclaim your resources with a single, simple to use web-based application. Stop the Culprits of Virtualization ROI Erosion: Servers, Storage, Licensing, Labor. Make the most out of your VMware technology. Control Costs. Increase Productivity. 
(TRIAL SOFTWARE) READ ABSTRACT |

Sales and Marketing: The New Power Couple by Microsoft

December 2008 - (Free Research)
This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. 
(WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc

June 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation

October 2009 - (Free Research)
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. 
(WHITE PAPER) READ ABSTRACT |

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9

September 2009 - (Free Research)
Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. 
(CASE STUDY) READ ABSTRACT |

Sawmill 8 - Web Log Analysis Tool by Flowerfire, Inc.

May 2009 - (Free Research)
Sawmill is a powerful hierarchical log analysis tool that runs on every major platform and operating system. 
(TRIAL SOFTWARE) READ ABSTRACT |

NetMRI -- Take Control of Network Configurations and Changes by Netcordia

September 2009 - (Free Research)
Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more. 
(TRIAL SOFTWARE)

ChangeAuditor for Exchange - Critical change Alert by ScriptLogic Corporation

April 2009 - (Free Research)
Exchange is part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor for Exchange is the answer. 
(TRIAL SOFTWARE) READ ABSTRACT |

Free Tool: IP Address Tracker (IPAT) by SolarWinds, Inc.

October 2009 - (Free Research)
Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation

January 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 
(WHITE PAPER) READ ABSTRACT |

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