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CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc.
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Nine Ways to Cut Costs While Keeping the Lights On by Wipro Technologies

April 01, 2009 - (Free Research)
Amidst a macroeconomic global recession, companies are looking for ways to reduce their costs by 25% or more. The following paper represents the top set of cost-reduction initiatives that Wipro clients have effectively implemented. 
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SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc.

June 02, 2009 - (Free Research)
Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps. 
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eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor

April 09, 2009 - (Free Research)
Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. 
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Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc.

June 02, 2009 - (Free Research)
When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve. 
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
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Keeping Up with the Buyers: The Impact of a Great First Impression by ZoomInfo

May 07, 2009 - (Free Research)
Past economic slowdowns have shown us that customers rein in their spending and write smaller checks if they are concerned about the business climate. This is why "sales effectiveness" is more important than ever. Read this whitepaper to understand the need for increasing sales effectiveness at the beginning of the sell cycle. 
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Creating Enduring Customer Relationships by Oracle Corporation

June 10, 2009 - (Free Research)
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. 
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A Metadata Management Strategy Checklist: What Metadata Really Matters? by Pervasive Software

April 09, 2009 - (Free Research)
Metadata is the essential blueprint for what data a company has, what it means and where they can get it. Without clear accessible metadata, an enterprise could have all the data they need to make sound decisions sitting on their servers and hard drives, and still end up making a best guess because they can't find that data or understand it. 
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Defy the Times: Business Growth in a Weak Economy by SAP BusinessObjects

March 09, 2009 - (Free Research)
Listen to our Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies. 
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Defy the Times: Business Growth in a Weak Economy by SAP BusinessObjects

March 24, 2009 - (Free Research)
View this Webcast and complimentary Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies. 
(WEBCAST) READ ABSTRACT |

Managing IT in a Downturn: Beyond Cost Cutting by SAP America Inc

November 01, 2008 - (Free Research)
Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. 
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Be Bold with Smart New IT Investments: 5 Valuable IT Investment Steps for Difficult Economic Times by PlanView, Inc.

April 22, 2009 - (Free Research)
Now is the time for great companies and leaders to follow a different path which will result in great rewards in the future. With the right strategy your company can grow market share and come out of this recession stronger. Read on to learn five IT investment steps that you can use to assist in guiding your organization to make the right choices. 
(WHITE PAPER) READ ABSTRACT |

REI: Workforce Optimization and Management by Infor

December 2008 - (Free Research)
REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. 
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Building a Business Case for Self-Service by TimeTrade Systems

June 2009 - (Free Research)
This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively. 
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Aspen Publishers Inc. by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research)
Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it. 
(CASE STUDY) READ ABSTRACT |

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast by Cast Iron Systems

March 2009 - (Free Research)
Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. 
(PODCAST) READ ABSTRACT |

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast by Cast Iron Systems

March 2009 - (Free Research)
View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. 
(WEBCAST) READ ABSTRACT |

Simplify Oracle CRM On Demand Integration by Cast Iron Systems

February 2009 - (Free Research)
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. 
(WHITE PAPER) READ ABSTRACT |

Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.

April 2009 - (Free Research)
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. 
(WHITE PAPER) READ ABSTRACT |

On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc.

June 2009 - (Free Research)
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches. 
(WHITE PAPER) READ ABSTRACT |

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Pivotal CRM, a CDC Software solution

December 2006 - (Free Research)
This paper explores the different categories of customization. It discusses the role a flexible architecture plays in being able to customize with ease, as well as flexibility and importance in deploying, upgrading, and integrating your CRM system. 
(WHITE PAPER) READ ABSTRACT |

CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.

June 2008 - (Free Research)
Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications. 
(TECHNICAL ARTICLE) READ ABSTRACT |

It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation

September 2008 - (Free Research)
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. 
(WHITE PAPER) READ ABSTRACT |

Choosing the Best CRM for Your Organization by Oracle Corporation

September 2007 - (Free Research)
Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. 
(WHITE PAPER) READ ABSTRACT |

Deploying Oracle® Siebel CRM on Sun™ Storage 7000 Unified Storage Systems by Sun Microsystems, Inc.

April 2009 - (Free Research)
This article acts as a guide for installing Oracle Siebel CRM 8 software in conjunction with these scalable open storage systems. It can be used to help customers and Sun technical support engineers create proof-of-concept environments for application testing or benchmarking. 
(WHITE PAPER) READ ABSTRACT |

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