TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT)

MapXTreme Java Edition Data Sheet by MapInfo Corporation. March 19, 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. (WHITE PAPER) READ ABSTRACT |

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT)

Rev-Trac and SAP CTS+: Extending Change and Transport Management to the Non-ABAP Java Environment by Revelation Software Concepts July 2008 - (Free Research) This paper discusses the integration of CTS+ with Rev-Trac SAP change control functionality and considers an alternative approach using Rev-Trac Deployment Manager. (WHITE PAPER) READ ABSTRACT |

Developing a Master Data Management Roadmap by Pitney Bowes Group 1 Software September 2008 - (Free Research) Navin Sharma discusses the vision, strategy, design and practical aspects of developing a Master Data Management Roadmap. (PODCAST) READ ABSTRACT |

The Cisco Network Foundation BluePrint - Maintain Business Integrity and Network Security by Cisco Systems, Inc February 2008 - (Free Research) The Cisco® Smart Business Roadmap brings together tailored technology solutions, world-class service and support delivered through local specialized partners, and flexible financing options-all designed specifically for SMBs. (WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. (WHITE PAPER) READ ABSTRACT |

The Real Value of Network Visibility by Solera Networks June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation. (WHITE PAPER) READ ABSTRACT |

eGuide: Roadmap to Success: Driving Bottom-Line Results with People Performance by SuccessFactors February 2008 - (Free Research) Learn how your HR organization can become a key driver of corporate revenue and profits. Download this FREE eGuide today! (ANALYST REPORT) READ ABSTRACT |

The New Language of Business: SOA and Web 2.0 by IBM Software Group August 2008 - (Free Research) In this document, Sandy Carter, Vice President of SOA and WebSphere Strategy, IBM Corporation, takes readers through a specific roadmap on how, where, when, and why to embrace a SOA strategy. (WHITE PAPER)

Location Intelligence: The New Geography of Business by MapInfo Corporation. March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information. (WHITE PAPER) READ ABSTRACT |

Boldly Go Where the Java Language Has Never Gone Before and JVM Clustering in the Real World by Terracotta, Inc. July 2008 - (Free Research) Developers don't have to learn a new language to touch other application domains. A new development trend focuses on achieving functionalities not provided by the JVM with the standard Java programming language. (VIDEOCAST) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. (ANALYST REPORT) READ ABSTRACT |

Breakthrough Data Recovery for AIX - Vision Solutions by Vision Solutions. April 2008 - (Free Research) The purpose of this podcast is to provide a roadmap to the most effective strategy and technology to protect data and provide fast recovery for data which is lost or corrupted due to accident and malicious action. (PODCAST) READ ABSTRACT |

MapXtreme Java v4.8.1 by MapInfo Corporation. March 2008 - (Free Research) This IT Download, MapXtreme Java, provides a Java mapping engine which facilitates optimized location intelligence on the desktop, over the internet, or through an intranet. (DEMO) READ ABSTRACT |

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) READ ABSTRACT |

Bringing Java Performance and Scalability to Eastern Europe and the Mideast by World IT Systems June 2008 - (Free Research) In this podcast, World IT Systems president Christopher Lewandowski describes the challenges of getting performance and scalability out of enterprise Java applications and how he works with clients to achieve their performance goals. (PODCAST) READ ABSTRACT |

Simplify the business of doing business: IBS Integrator by IBS, International Business Systems IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.  (ASP & SOFTWARE PRODUCT)

The Storage Virtualization Roadmap by EMC Partner Organization July 2008 - (Free Research) Implementing and evaluating storage virtualization continues to be high-on-mind for many storage managers. But how did we get to this point in the storage continuum? In this expert Videocast, Steve Duplessie explains by building a virtualization roadmap. (VIDEOCAST) READ ABSTRACT |

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT)

Optimizing Java Application Performance with Compute Appliances by Azul Systems, Inc June 2008 - (Free Research) This Techtalk discusses how compute appliances are used to optimize the performance for demanding Java applications. See how these appliances can be used to power Java Virtual Machines and existing servers, delivering greater CPU and memory capacity. (VIDEOCAST) READ ABSTRACT |

Information Management Roadmap (SAS and Computerworld On-demand Webcast) by SAS Institute Inc. May 2008 - (Free Research) Tune in to hear IT visionary Thornton May and a panel of industry experts reveal The Information Management Roadmap, SAS and Computerworld team up again to steer you in the right direction for your data management needs. (WEBCAST) READ ABSTRACT |

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Ovum IT Service Management Vendor Report Card 2006 by IBM Software Group August 2008 - (Free Research) This report card evaluates how well each major vendor's ITSM strategy and mid-to-long term strategic roadmap aligns with emerging customer requirements and addresses emerging demands for ITSM links to application lifecycle management. (WHITE PAPER) READ ABSTRACT |

Essential Manager's Guide: Intelligent Communications by Avaya, Inc June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. (WHITE PAPER) READ ABSTRACT |

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