The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it. 

There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 

Access this whitepaper to discover the latest MDM tools available from vendors, along with real-world advice to get the most from the solutions for your organization. 

The unified messaging capabilities included in Microsoft Exchange 2010 are making it an obvious upgrade choice for many SMBs.Working with a single vendor like Dell that provides a range of server, storage and service options allows IT departments to roll-out Microsoft Exchange 2010 environments that are tuned to corporate requirements and budgets. 

Small and medium businesses need to support growth while wringing every ounce of value out of the investments they've already made. This paper looks at the benefits of virtualizing SQL Server databases, as well as how to get the most out of your virtual infrastructure. 

Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea? 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

The partnership with SAP gives VMware the opportunity to address an additional large segment of the enterprise market, and enables SAP to sell its products on the industry-leading virtualization platform. 

This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys.