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Capturing the ICT Dividend by ComputerWeekly.com
December 01, 2011 - (Free Research)
This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas. 
(ANALYST REPORT) READ ABSTRACT |

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf
January 24, 2011 - (Free Research)
In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc.
January 18, 2012 - (Free Research)
Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. 
(CASE STUDY) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

Closing the print security gap by ComputerWeekly.com
November 07, 2011 - (Free Research)
This report provides an overview of the inherent risks when operating an insecure print environment and discusses the current market landscape while recommending some best practices for adopting an integrated information and print security strategy. 
(WHITE PAPER)

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf
April 01, 2011 - (Free Research)
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. 
(WHITE PAPER) READ ABSTRACT |

The Customer Experience Edge by SAP America, Inc.
July 25, 2011 - (Free Research)
Getting the right mix of quality service, engagement and communication is difficult, and it's not uncommon for an organization's customer service score to fall short of the experience they believe they are providing. This e-book preview excerpt delves into the finer details of providing a quality customer experience. 
(EBOOK) READ ABSTRACT |

The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc.
November 01, 2007 - (Free Research)
Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 
(WHITE PAPER) READ ABSTRACT |

How to Be Realistic in Realizing the Opportunity in the Cloud by CSC
January 17, 2012 - (Free Research)
Find out how you can realistically pursue cloud opportunities and make the most of the many benefits of cloud in this webcast. 
(WEBCAST) READ ABSTRACT |

Computer Weekly - 17 January 2012: featuring the future of IT education; G-Cloud in action; networking challenges by ComputerWeekly.com
January 17, 2012 - (Free Research)
In this week’s issue of Computer Weekly, we look at the future of computer science education now the government has scrapped the current ICT curriculum, and what this means for the IT industry. We talk to an early adopter of the government G-Cloud plan; and we examine the key challenges for network architects. Download the new issue now. 
(EZINE) READ ABSTRACT |

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc
January 05, 2009 - (Free Research)
This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. 
(WHITE PAPER)

October 2011 SharePoint eZine: The Hidden Costs of SharePoint Server 2010 Implementations by SearchContentManagement
November 01, 2011 - (Free Research)
In this edition of our quarterly SharePoint e-zine, get expert advice on avoiding surprise expenditures, examples of how customers use ISV products to fill in gaps in SharePoint functionality, and tips to ensure proper staffing so the enterprise gets a ROI. 
(EZINE) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

Harvey Nash CIO Survey: New Decade, New Opportunies? by ComputerWeekly.com
April 2010 - (Free Research)
In this year’s report you will be able to see analysis presented on a global basis, compare trends across continents and explore country-by-country overviews. The results show that the CIO community is wrestling with significant pressures as the Great Recession fades into history and a new decade, with a new competitive landscape, emerges. 
(WHITE PAPER) READ ABSTRACT |

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc.
July 2011 - (Free Research)
This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price. 
(WHITE PAPER) READ ABSTRACT |

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc.
September 2008 - (Free Research)
In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. 
(WHITE PAPER) READ ABSTRACT |

Improving business intelligence performance in SQL Server environments by Dell, Inc.
June 2011 - (Free Research)
In this SearchSQLServer.com e-guide, find out how to improve the performance of SQL Server-based BI applications in small and medium-sized organizations. Continue reading to learn more about technologies and best practices that can help improve performance, scalability and, ultimately, the overall success of your BI applications. 
(EBOOK) READ ABSTRACT |

Financing your EHR Implementation by Intel and HP
September 2011 - (Free Research)
Under the American Recovery and Reinvestment Act, healthcare providers who invest in EHR technology may be eligible for financial incentives.  However, because incentive dollars arrive after implementation, many practices continue to see cost as a primary barrier to adoption. Read on to learn about the full range of financing options. 
(WHITE PAPER) READ ABSTRACT |

HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited
January 2012 - (Free Research)
HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. 
(WHITE PAPER) READ ABSTRACT |

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.
September 2008 - (Free Research)
This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. 
(WHITE PAPER) READ ABSTRACT |

Information Protection & Control: Six Step Best Practice Guide by CA Technologies.
June 2011 - (Free Research)
Many organizations today struggle to meet their data governance initiatives, as technologies and the regulatory business climate continue to evolve. Learn how to take a comprehensive approach to solving data control challenges and mandates. View this videocast for a 6-step best practice guide for tackling information protection and control issues. 
(VIDEO) READ ABSTRACT |

If it's Just a Disk, Why the Reliability Gap Between Vendors? by Nexsan
September 2011 - (Free Research)
If all storage array vendors buy disk drives from the same small set of disk manufacturers then why is there such a big reliability gap between storage vendors? This white paper seeks to gain insight into this question. 
(WHITE PAPER) READ ABSTRACT |

Address all your CRM needs with one system by Infor CRM
December 2011 - (Free Research)
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

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