TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

E-Guide: Effective Desktop Management by Symantec Corporation. June 2008 - (Free Research) This E-Guide, designed for the IT Professional, offers best practice checklists and articles to simplify IT Management—with a definition of desktop management, checklists on patch management, and patch management prioritization as well as asset management. (E-LEARNING TUTORIAL) READ ABSTRACT |

Best Practices for Implementing Automated Functional Testing Solutions by Hewlett-Packard Company April 2008 - (Free Research) By automating functional testing, your enterprise can take major steps forward in your ability to improve automated business processes. Your development and QA teams can increase both the speed and accuracy of the testing processes, and your IT department can achieve a higher ROI from software projects while cutting risk. (WHITE PAPER) READ ABSTRACT |

Financial Compliance Checklist - Billing Edition by Softrax Corporation (E-mail this company) November 2006 - (Free Research) Do you have all the bases covered when it comes to your most strategic finance asset - BILLING? Can your financial infrastructure support quick responses to competitive actions? Fill out our new online automated checklist, "The Financial Compliance Checklist - Billing Edition" to see where your company fits in. (E-LEARNING TUTORIAL) READ ABSTRACT |

SOX 404 Checklist: Do You Have Internal Control of Your Revenue? by Softrax Corporation (E-mail this company) January 2004 - (Free Research) Can you gauge the level of exposure in your current revenue related internal controls and processes? Is your revenue managed correctly, throughout the entire revenue cycle? Our new checklist can help you find an answer, and deliver mission-critical information about revenue and Sarbanes-Oxley compliance in the process. (WHITE PAPER) READ ABSTRACT |

Everything You Don't Know about Desktop Search by ISYS Search May 2008 - (Free Research) Discover the difference between today's newer consumer desktop search products and the mature, tried-and-true business-oriented solutions. Includes a 12-step checklist to help you better evaluate desktop search for the enterprise. (WHITE PAPER) READ ABSTRACT |

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT |

Effectively Manage IT Operations and Costs during Economic Downturn by Centennial-Software May 2008 - (Free Research) Please join Forrester analyst Alex Cullen and Centennial Software as they discuss best practices for managing your IT operations. (WHITE PAPER) READ ABSTRACT |

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. (WHITE PAPER) READ ABSTRACT |

Achieving Continuous Compliance by ConfigureSoft, Inc May 2008 - (Free Research) This whitepaper discusses how organizations need to move past the minimum PCI DSS checklist approach and implement solutions that monitor for infrastructure and regulatory changes and provide a continuous compliance program to ensure systems are secure. (WHITE PAPER) READ ABSTRACT |

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER)

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) READ ABSTRACT |

Revenue Recognition, Contract Renewals and Order Management Software by Softrax Corporation (E-mail this company) Softrax provides a complete solution for streamlining revenue recognition, maintenance renewals, order management, complex billing, reporting, and financial forecasting. Softrax is the robust foundation for finance operations as well as compliance with accounting guidelines and Sarbanes-Oxley requirements.  (SOFTWARE PRODUCT)

M1 - ERP Software for the Small to Medium Manufacturer by Bowen & Groves (E-mail this company) M1 by B&G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.  (SOFTWARE PRODUCT)

Sales Order Management Software for .Net2.0 by SLINGSHOT. Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.  (SOFTWARE PRODUCT)

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) READ ABSTRACT |

Ensuring Enterprise-Wide Compliance: The Department of Labor by Infor. March 2008 - (Free Research) Compliance with labor regulations requires an end-to-end workforce optimization solution that optimizes the entire workforces supply chain. Learn how to achieve enterprise-wide compliance. (WHITE PAPER) READ ABSTRACT |

Revenue Recognition for ERP – Complement SAP, Oracle, Microsoft by Softrax Corporation (E-mail this company) Softrax Revenue Manager is the only enterprise application dedicated to managing revenue recognition processes within the corporate IT infrastructure, including allocation, scheduling, recognition, compliance, reporting, and forecasting—in a single system complementing your existing ERP, Business Intelligence and Compliance infrastructure.  (SOFTWARE PRODUCT)

Maximizing IT Investments: Recession-proofing Your Network by F5 Networks. July 2008 - (Free Research) This whitepaper outlines a plan that enables network teams to implement a plan that optimizes application performance. It also identifies recession-proof networking technologies and their challenges. (WHITE PAPER) READ ABSTRACT |

Security and Auditing: An Eight Step Guide by Info-Tech Research December 2004 - (Free Research) Conducting a security audit of your IT policies, procedures, and infrastructure is a critical first step in securing your enterprise. Make Fort Knox jealous -- use this A to Z guide to make your IT practice ironclad. (ANALYST REPORT) READ ABSTRACT |

Successfully Maintain PCI IT Audit Readiness by ConfigureSoft, Inc July 2008 - (Free Research) With the increased dynamic nature of your IT organization due to virtualization, are you confident that you are PCI DSS compliant? This Whitepaper hepls you answer that. (WHITE PAPER) READ ABSTRACT |

A Practical Guide for Effective Performance Management: 10 Key Practices to Ensure Ongoing Success by Plateau System LTD. March 2008 - (Free Research) The goal of the paper is to offer practical guidance on effective performance management through the use of proven key practices. (WHITE PAPER) READ ABSTRACT |

Checklist for VPs Responsible for Data Center Consolidation/Migration by Mazu Networks. July 2008 - (Free Research) Consolidating or migrating a data center is a high-risk, expensive project. As the VP responsible for managing your company’s data center project, you need to ensure that your team has what it needs. (WHITE PAPER) READ ABSTRACT |

Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view. (CASE STUDY) READ ABSTRACT |

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