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Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research)
This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. 
(PODCAST) READ ABSTRACT |

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft

September 09, 2009 - (Free Research)
This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. 
(WEBCAST) READ ABSTRACT |

The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research)
Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes. 
(PODCAST) READ ABSTRACT |

A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell by MarketTools, Inc.

August 19, 2009 - (Free Research)
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business. 
(CASE STUDY) READ ABSTRACT |

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM

October 23, 2009 - (Free Research)
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. 
(WHITE PAPER) READ ABSTRACT |

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft

September 09, 2009 - (Free Research)
Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. 
(WEBCAST) READ ABSTRACT |

Simplify Oracle CRM On Demand Integration by Cast Iron Systems

February 23, 2009 - (Free Research)
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. 
(WHITE PAPER) READ ABSTRACT |

Advent Portfolio Exchange Demo by Advent Software, Inc

July 2008 - (Free Research)
Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. 
(DEMO)

Infor CRM Epiphany For Consumer Products by Infor CRM

July 2009 - (Free Research)
Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. 
(BROCHURE) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... 
(CASE STUDY) READ ABSTRACT |

Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 2007 - (Free Research)
Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. 
(WHITE PAPER) READ ABSTRACT |

Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products by IBM

August 2009 - (Free Research)
Start smart: get powerful techniques to improve your mission critical systems and product development process by viewing the On Demand Webcast, Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products. 
(WEBCAST) READ ABSTRACT |

How 4 Companies Saved by Moving to the Cloud by NetSuite

October 2009 - (Free Research)
This paper presents 4 customer success stories of how a change to NetSuite improved efficentcy as well as the bottomline. 
(CASE STUDY) READ ABSTRACT |

Podcast: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis by TIBCO Spotfire Division

September 2009 - (Free Research)
This podcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. 
(PODCAST) READ ABSTRACT |

Focusing on High-Tech Manufacturers by Infor CRM

October 2009 - (Free Research)
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. 
(WHITE PAPER) READ ABSTRACT |

Differentiate Your Company with Complete CRM by Oracle Corporation

June 2009 - (Free Research)
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. 
(WHITE PAPER) READ ABSTRACT |

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM

July 2009 - (Free Research)
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft

April 2008 - (Free Research)
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution. 
(CASE STUDY) READ ABSTRACT |

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution

October 2009 - (Free Research)
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. 
(WHITE PAPER) READ ABSTRACT |

Document Automation Strategies in a SaaS Environment by Esker Inc.

September 2009 - (Free Research)
This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses. 
(PODCAST) READ ABSTRACT |

Choosing the Best CRM for Your Organization by Oracle Corporation

September 2007 - (Free Research)
Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. 
(WHITE PAPER) READ ABSTRACT |

Infor Permission-based Marketing Campaigns by Infor CRM

July 2009 - (Free Research)
Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. 
(PRODUCT DEMO) READ ABSTRACT |

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company

April 2007 - (Free Research)
By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. 
(WHITE PAPER) READ ABSTRACT |

Video White Paper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 2009 - (Free Research)
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. 
(VIDEO) READ ABSTRACT |

Infor CRM Interaction Advisor by Infor CRM

July 2009 - (Free Research)
Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. 
(PRODUCT DEMO) READ ABSTRACT |

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