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10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.
March 2006 - (Free Research)
The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live. 
(WHITE PAPER) READ ABSTRACT |

Orion Network Performance Monitor: Network Monitoring and Testing by SolarWinds, Inc.
November 2007 - (Free Research)
Orion delivers comprehensive fault, bandwidth and performance management, providing visibility into real-time statistics and network availability. Unlike traditional network management solutions, Orion's auto-discovery and auto-configuration features enable the software to be operational in less than an hour. Download a free 30-day trial today. 
(DEMO)

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc.
January 2012 - (Free Research)
This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. 
(WHITE PAPER) READ ABSTRACT |

Avoiding Costs from Oversizing Data Center and Network Room Infrastructure by APC by Schneider Electric
February 2005 - (Free Research)
This paper describes how the physical and power infrastructure of data centers and network rooms is typically oversized by more than 100%. Statistics related to oversizing are also presented, as well as the costs and fundamental reasons why oversizing occurs. An architecture and method for avoiding oversizing is described. 
(WHITE PAPER) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited
January 2012 - (Free Research)
HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. 
(WHITE PAPER) READ ABSTRACT |

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research)
Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. 
(ANALYST REPORT) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft
October 2011 - (Free Research)
Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. 
(WHITE PAPER) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

Improving Sales Effectiveness In a Buyer’s Market by SAP America, Inc.
December 2011 - (Free Research)
This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations. 
(WHITE PAPER) READ ABSTRACT |

Address all your CRM needs with one system by Infor CRM
December 2011 - (Free Research)
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. 
(WHITE PAPER) READ ABSTRACT |

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc.
July 2011 - (Free Research)
This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price. 
(WHITE PAPER) READ ABSTRACT |

Insights from the 2011 IBM X-Force Mid-Year Trend and Risk Report and What It Means for Your Organization by IBM
January 2012 - (Free Research)
This webcast will review the latest statistics and trends affecting IT security and review what implications these results may have on your current technology initiatives. 
(WEBCAST) READ ABSTRACT |

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.
September 2008 - (Free Research)
This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. 
(WHITE PAPER) READ ABSTRACT |

Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend
June 2009 - (Free Research)
This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions. 
(WHITE PAPER) READ ABSTRACT |

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc.
September 2008 - (Free Research)
In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

How to Utilize Virtual Hardware Metrics to Ensure Optimal Performance by HP and Intel
May 2011 - (Free Research)
This expert e-guide from SearchVMware.com contains vital virtual hardware statistics for your consideration, including virtual CPU counts and consolidation ratios. Additionally, the benefits of scaling up and scaling out are weighed. 
(EGUIDE) READ ABSTRACT |

X-Force Mid-Year Trend Report by IBM
January 2012 - (Free Research)
This report provides statistical information about all aspects of threats that affect Internet security, including software vulnerabilities and public exploitation, malware, spam, phishing, web-based threats, and general cyber criminal activity. 
(ANALYST REPORT) READ ABSTRACT |

Business Technology Marketing Benchmarks 2007-2008 PDF Slides by KnowledgeStorm Webinars (E-mail this company)
July 2007 - (Free Research)
Find out what 1,038 B2B marketers revealed about what works for lead generation and nurturing tactics. Invite your entire team to view this free Webcast and learn about B2B email, search marketing and surprising Webcast and white paper marketing statistics. 
(WEBCAST) READ ABSTRACT |

Business Technology Marketing Benchmarks 2007-2008 by KnowledgeStorm Webinars (E-mail this company)
June 2007 - (Free Research)
Find out what 1,038 B2B marketers revealed about what works for lead generation and nurturing tactics. Invite your entire team to view this free Webcast and learn about B2B email, search marketing and surprising Webcast and white paper marketing statistics. 
(WEBCAST) READ ABSTRACT |

Podcast: Salesforce.com and Business Objects - How OnDemand CRM and BI Work Together by Business Objects
August 2007 - (Free Research)
In this recorded interview with salesforce.com, learn how advanced Web-based reports and dashboards created by business intelligence (BI) market leader Business Objects have increased the value of the leading on-demand customer relationship management (CRM) platform - salesforce.com. 
(PODCAST) READ ABSTRACT |

CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM
February 2012 - (Free Research)
This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation. 
(WHITE PAPER) READ ABSTRACT |

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