This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

Reusing tape in your enterprise can be an unclear task. When should a tape be retired from rotation? Is there a way to track backup tape passes? Read this SearchDataBackup.com E-Guide to find out the answer to these questions and more and discover how to get the most out of your tape technology by following these best practices for reusing tape. 

Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation. 

Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant. 

Join Founder and Lead Analyst of DCIG, Jerome Wendt, as he answers the most common data deduplication questions he’s hearing today – including the technology’s  benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more. 

Auto-Snapshot Manager/VMware Edition (ASM/VE) is a unique and innovative data protection feature of the Dell EqualLogic™ PS Series iSCSI SAN that enables fast online backups and quick restores of VMware virtual machines and VMFS file systems. 

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, and encryption, all supported with common management tools. 

Drawing on more than 25 years of leadership in adaptive IT systems, HP now accelerates the creation of virtual resource pools by converging the capabilities of blade systems, mission-critical systems, and scale out systems across the HP ProLiant, Integrity, Integrity NonStop, StorageWorks, and Networking portfolios. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Since the creation of the Agile Manifesto, many development teams have embraced the guidelines of agile. However, it’s likely that other internal development teams or partners that you work with haven’t completely left behind “old school” methods. Learn how to stay in control and keep development efficient even when everyone isn’t completely agile.