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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 01, 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP

June 09, 2010 - (Free Research)
In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. 
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Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP

January 22, 2009 - (Free Research)
Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. 
(EBOOK)

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

June 2006 - (Free Research)
SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace. 
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Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

May 2006 - (Free Research)
Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation. 
(WEBCAST) READ ABSTRACT |

Under Armour Improves Performance of SAP Data Loading with Winshuttle by Winshuttle, LLC

December 2008 - (Free Research)
Winshuttle streamlined Under Armour's seasonal product creation process, reducing manual data entry by 80% while empowering end-users to run data transfers without excessive IT intervention. 
(CASE STUDY) READ ABSTRACT |

CloudTest Lite by SOASTA, Inc

July 2011 - (Free Research)
CloudTest Lite provides rapid test creation and real-time analytics for frequent, lower-scale performance testing for Web and mobile applications. Download CloudTest Lite Beta Version today to start experiencing these benefits in your own organization. 
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Engineering Platform Enables Smarter, Faster, and Safer Creation of Vehicle Components and Systems by IBM

May 2014 - (Free Research)
In this brief news release, read about the collaboration between Robert Bosch GmbH -- a German engineering and electronics company -- and IBM that resulted in a data-driven systems engineering platform to help develop intelligent, interconnected automotive products. 
(PRESS RELEASE) READ ABSTRACT |

BYOD: Policy Creation and it's Increasingly Growing Need by SearchSecurity.com

September 2013 - (Free Research)
This expert guide from SearchSecurity.com discusses how your methodology for BYOD policy creation could decide how effective your initiative is. Read on and discover a step-by-step guide for creating an efficient and effective policy. 
(EGUIDE) READ ABSTRACT |

Auto-Snapshot Manager/ VMware® Edition: Automated, Integrated, And Scalable Protection Of Virtual Machines by Dell | EqualLogic

November 2008 - (Free Research)
Auto-Snapshot Manager/VMware Edition (ASM/VE) is a unique and innovative data protection feature of the Dell EqualLogic™ PS Series iSCSI SAN that enables fast online backups and quick restores of VMware virtual machines and VMFS file systems. 
(WHITE PAPER) READ ABSTRACT |

Enhanced faxing and PDF creation with 2007 Microsoft Office System & Exchange Server 2007 by Equisys Inc.

February 2008 - (Free Research)
Learn the limitations of fax implementations and how to overcome them, problems with document creation and delivery, and factors to consider if you decide to use a third party. 
(WHITE PAPER) READ ABSTRACT |

Auto-Snapshot Manager/ VMware® Edition: Automated, Integrated, And Scalable Protection Of Virtual Machines by Dell, Inc.

November 2008 - (Free Research)
Auto-Snapshot Manager/VMware Edition (ASM/VE) is a unique and innovative data protection feature of the Dell EqualLogic™ PS Series iSCSI SAN that enables fast online backups and quick restores of VMware virtual machines and VMFS file systems. 
(ARTICLE) READ ABSTRACT |

Enable Mobile in the API Economy by IBM

March 2014 - (Free Research)
To achieve success with APIs, you need to manage both their creation and consumption -- but how? Find out in this brief video, where you'll discover a combination of tools that help you through the entire process: from API creation to mobile app development, and synchronization with back-end systems. 
(VIDEO) READ ABSTRACT |

Quality Assurance Throughout the Clinical Documentation Workflow by Nuance

December 2011 - (Free Research)
How can you successfully manage the clinical documentation creation process in order to maximize quality while also containing costs and ensuring patient confidentiality? This resource introduces a tool that enables you to do just that. Read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Driving Business Agility via a Software Supply Chain by Black Duck Software

July 2008 - (Free Research)
The purpose of this white paper is to lay out software development "supply chain" strategies, to nurture community culture, and to discuss techniques to improve code usage as software creation evolves toward greater complexity. 
(WHITE PAPER) READ ABSTRACT |

Boundless Storage Capacity and Performance for Media Applications by HP and Quantum

May 2011 - (Free Research)
Content creation and aggregation companies need a solution that cost-effectively stores and protects digital assets while ensuring easy and reliable access to files for future reuse, as well as the ability to scale primary and archival storage as growth warrants. Check out this white paper to see how HP Media Storage Solution can reduce costs... 
(DATA SHEET) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation

October 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation

May 2010 - (Free Research)
Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Robot/SCHEDULE Enterprise by Help/Systems

September 2009 - (Free Research)
Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease. 
(WEBCAST) READ ABSTRACT |

E-Guide: Wireless LAN access control: Managing users and their devices by SearchSecurity.com

July 2011 - (Free Research)
This expert E-Guide discusses methods for WLAN access control, including policy creation, device fingerprinting and integration with other network access control solutions. 
(EGUIDE) READ ABSTRACT |

Automating Stimulus Fund Reporting: How New Technologies Simplify Federal Reporting by SAP

November 2009 - (Free Research)
This paper explores the reporting challenges faced by organizations and examines the many benefits of automated U.S. American Recovery and Reinvestment Act (ARRA) reporting systems. 
(WHITE PAPER) READ ABSTRACT |

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