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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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How to upgrade to HP Application Lifecycle Management by Hewlett-Packard Company

May 31, 2012 - (Free Research)
Read this white paper to discover how a comprehensive approach to application lifecycle management (ALM) can help you accelerate the reliable, secure delivery of software applications and services. 
(WHITE PAPER) READ ABSTRACT |

Mastering Composite Application Lifecycle Management by Hewlett-Packard Company

July 18, 2012 - (Free Research)
The cloud has created both greater flexibility and greater complexity for application architecture and development. View this webcast to learn how leading IT teams have mastered the art of composite application lifecycle management (ALM), including requirements management, governance, change management, and QA and testing. 
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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 21, 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
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Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 12, 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Application performance and testing with Agile by Hewlett-Packard Company

May 2012 - (Free Research)
This expert e-guide will help you formulate an application performance management strategy. Read this now and learn about certain techniques that can help your agile development team prevent potential problems before deploying apps. Discover why communication is an essential component to preventing problems, as well as three testing models. 
(EGUIDE) READ ABSTRACT |

Development Management with HP App Lifecycle Mgmt Software and Development Tool Integrations by Hewlett-Packard Company

May 2012 - (Free Research)
With application lifecycle management (ALM) software and development tool integrations you can bridge the global gaps of your software development team. Read this paper to discover how you can increase consistency and repeatability as well as standardize QA and development. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
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The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Improve PeopleSoft Quality by Leveraging a Quality Assurance Center of Excellence Model by HP and FocusFrame

February 2009 - (Free Research)
Read this webcast transcript and learn how to leverage industry-leading quality management software and best practices to reduce test cycle time, decrease project risk, and increase the quality of your PeopleSoft applications. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Case Study: Dow Corning Shaves 400 Hours off Manual SAP Testing by Ariba, Inc.

November 2011 - (Free Research)
In this white paper, learn about Worksoft Certify for SAP, a system that provides business process experts and IT users with a single solution to validate, document, and record SAP business processes without writing, generating, or maintaining any code. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Continuous Quality Assurance whitepaper by Micro Focus

June 2012 - (Free Research)
<p>Read this white paper to learn how a continuous quality assurance approach focusing on requirements, change, and test management can help provide the visibility, control and validation to efficiently deliver quality software.</p> 
(WHITE PAPER) READ ABSTRACT |

A Document Management System Is Only as Good as Its Index by Viking Software Solutions

April 2008 - (Free Research)
In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi.. 
(WHITE PAPER) READ ABSTRACT |

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies

October 2011 - (Free Research)
In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset. 
(CASE STUDY) READ ABSTRACT |

Quality Assurance Throughout the Clinical Documentation Workflow by Nuance

December 2011 - (Free Research)
How can you successfully manage the clinical documentation creation process in order to maximize quality while also containing costs and ensuring patient confidentiality? This resource introduces a tool that enables you to do just that. Read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Proactive Service Assurance for Mobile Data Services by InfoVista Corporation

February 2009 - (Free Research)
Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Managing Quality in Product Line Engineering - An Automotive Story by IBM

March 2011 - (Free Research)
Read this white paper to receive answers about how to address quality within product line engineering frameworks. 
(WHITE PAPER) READ ABSTRACT |

CA Spectrum Service Assurance Product Brief by CA Technologies.

November 2009 - (Free Research)
Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future. 
(ASP & SOFTWARE PRODUCT)

Build and Execute an Automated, Integrated, Repeatable Testing Strategy Webcast by SAP America, Inc.

July 2011 - (Free Research)
View this webcast to learn about a comprehensive testing and quality management strategy that can help reduce the risks associated with your IT projects. Continue listening to learn best practices for developing an effective, repeatable testing and quality assurance strategy and, most importantly, how to execute on that strategy. 
(WEBCAST) READ ABSTRACT |

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