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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Specsavers Gains Visibility Across the Software Lifecycle by Hewlett-Packard Company

September 30, 2013 - (Free Research)
"Testing was inconsistent, the quality was ambiguous and defects were reaching live systems, wasting time and money," said Specsavers' environment delivery manager. Read this case study to learn which application lifecycle management (ALM) tool Specsavers chose to improve the application lifecycle. 
(CASE STUDY) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Quality Assurance Throughout the Clinical Documentation Workflow by Nuance

December 2011 - (Free Research)
How can you successfully manage the clinical documentation creation process in order to maximize quality while also containing costs and ensuring patient confidentiality? This resource introduces a tool that enables you to do just that. Read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Application Performance Monitoring by Riverbed Technology, Inc.

January 2014 - (Free Research)
Inside, you’ll find out who the leaders, challengers, visionaries and niche players are in the application performance monitoring (APM) space, with a breakdown of each vendor’s strengths and weaknesses. Read on to discover the 5 functional dimensions required in a solution in order to meet APM objectives. 
(WHITE PAPER) READ ABSTRACT |

Improving the Reliability and Performance of SAP Software: Creating a Road Map with Testing Strategy Assessment by Riverbed Technology, Inc.

July 2011 - (Free Research)
Read this white paper to discover a full portfolio of testing tools designed to easily integrate powerful application testing into your development lifecycle. Continue reading to learn how these tools can help lower risk, reduce costs and boost efficiency. 
(WHITE PAPER) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Load Testing: Do Try This At Home by Neustar®

October 2011 - (Free Research)
This white paper breaks load testing down into the following key activities: planning, configuration, scripting, execution, and analysis. 
(WHITE PAPER) READ ABSTRACT |

Shopatron uses BrowserMob to prepare for the holiday rush by Neustar®

October 2011 - (Free Research)
View this white paper to see how one company was able to up their game and ensure they were prepared to handle website traffic loads up to 10x off-holiday season volume with BrowserMob. 
(CASE STUDY) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Improve PeopleSoft Quality by Leveraging a Quality Assurance Center of Excellence Model by HP and FocusFrame

February 2009 - (Free Research)
Read this webcast transcript and learn how to leverage industry-leading quality management software and best practices to reduce test cycle time, decrease project risk, and increase the quality of your PeopleSoft applications. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to upgrade to HP Application Lifecycle Management by Hewlett-Packard Company

May 2012 - (Free Research)
Read this white paper to discover how a comprehensive approach to application lifecycle management (ALM) can help you accelerate the reliable, secure delivery of software applications and services. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Dow Corning Shaves 400 Hours off Manual SAP Testing by Ariba, Inc.

November 2011 - (Free Research)
In this white paper, learn about Worksoft Certify for SAP, a system that provides business process experts and IT users with a single solution to validate, document, and record SAP business processes without writing, generating, or maintaining any code. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Continuous Quality Assurance whitepaper by Micro Focus

June 2012 - (Free Research)
<p>Read this white paper to learn how a continuous quality assurance approach focusing on requirements, change, and test management can help provide the visibility, control and validation to efficiently deliver quality software.</p> 
(WHITE PAPER) READ ABSTRACT |

A Document Management System Is Only as Good as Its Index by Viking Software Solutions

April 2008 - (Free Research)
In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi.. 
(WHITE PAPER) READ ABSTRACT |

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies

October 2011 - (Free Research)
In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset. 
(CASE STUDY) READ ABSTRACT |

Managing Quality in Product Line Engineering - An Automotive Story by IBM

March 2011 - (Free Research)
Read this white paper to receive answers about how to address quality within product line engineering frameworks. 
(WHITE PAPER) READ ABSTRACT |

CA Spectrum Service Assurance Product Brief by CA Technologies.

November 2009 - (Free Research)
Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits. 
(PRODUCT OVERVIEW) READ ABSTRACT |

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