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Astea Alliance Service Management Suite by Astea International Inc..
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more...
>> Discover more offerings from Astea International Inc..
ServicePower - Strengthening the Service Chain by ServicePower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service more...
>> Discover more offerings from ServicePower.
DevTrack 6.2 – Enterprise Project and Defect Tracking Software by TechExcel, Inc..
DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, more...
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ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company)

ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably. 
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Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company)

May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?
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Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
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Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company)

Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise. 
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Astea Alliance Application Extensions by Astea International Inc. (E-mail this company)

Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention. 
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DevTrack/Perforce Integration - Extending DevTrack Workflow Power to Perforce by TechExcel, Inc. (E-mail this company)

March 2006 - (Free Research) DevTrack/Perforce integration is based on the synchronization between DevTrack issues and Perforce jobs. It also allows Perforce change lists and related source file names to be synchronized to the DevTrack database. DevTrack/Perforce synchronization is designed to extend DevTrack's workflow capabilities to Perforce users.
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Application Delivery Controller Performance Report by F5 Networks (E-mail this company)

September 2007 - (Free Research) The market for Application Delivery Controllers is very competitive, with nearly every vendor claiming a performance advantage in one scenario or another. Unfortunately, the claims from each vendor rest on differing definitions of performance criteria. This document details the results of comprehensive performance testing of F5, Cisco, and Citrix.
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Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company)

Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links. 
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Encryption Made Easy on the System i by Linoma Software

August 2008 - (Free Research) Learn how you can satisfy your company's security initiatives by protecting sensitive fields and backups on the IBM System i (iSeries) using strong encryption, integrated key management and auditing.
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Security and the System i: Encryption Simplified by Linoma Software

August 2008 - (Free Research) Learn how you can satisfy your company's security initiatives by protecting sensitive fields, backups and file transfers on the IBM System i (iSeries) using strong encryption, integrated key management and auditing.
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IT HelpDesk Solution by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
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ImageMC++ by Viking Software Solutions.

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
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Application Delivery Controller: Performance Report by F5 Networks (E-mail this company)

April 2008 - (Free Research) This report documents the performance of the top Application Delivery Controllers offered by F5 Networks, Cisco Systems, and Citrix Netscaler. Through the development and implementation of robust and reproducible testing methods, F5 demonstrates a significant performance advantage over the competition in a comprehensive set of tests.
(WHITE PAPER) READ ABSTRACT | View Now

Incident Reporting System by Delphi Technology, Inc. (E-mail this company)

The Incident Reporting System provides the capability to report incidents for any type of business over the Internet via a secure web site, providing real-time entry and enabling immediate attention by a claims handler. Internet reporting provides cost-effective, efficient solutions and provides real-time access for immediate action. 
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Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower.

February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.
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Configure One's Concept™ Product Configurator by Configure One.

Configure One's Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more. 
(ASP & SOFTWARE PRODUCT) View Now

ServicePower - Strengthening the Service Chain by SERVICEPower.

ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries. 
(ASP & SOFTWARE PRODUCT) View Now

How to Approach IPTV Solution Integration - A Framework on Lessons Learned by Alcatel Lucent

August 2008 - (Free Research) This paper describes how to perform IPTV solution integration, blending end-to-end IPTV component technical knowledge with a strong business-focused approach to create closely integrated work packages.
(WHITE PAPER) READ ABSTRACT | View Now

Orange County Sheriff’s Department Increases Mobile User Productivity by NetMotion Wireless.

June 2008 - (Free Research) Mobility XE solved the numerous challenges that OCSD faced in their wireless deployment and provided a secure VPN tunnel for all data transmitted across the wireless networks.
(CASE STUDY) READ ABSTRACT | View Now

Leading Edge Solutions for Pandemics & Other Threats by EVault Inc., a Seagate Company

April 2008 - (Free Research) Pandemic threats and innovations in complementary fields have raised both the stakes and the performance of traditional business continuity and disaster planning (BC-DR).
(WHITE PAPER) READ ABSTRACT | View Now

Autodesk Solutions for Utilities by Autodesk

July 2008 - (Free Research) In this on-demand webcast (first presented at the Autodesk Virtual Tour Event in June 2008) Alan Saunders and Pete Southwood will show you how AutoCAD® Map 3D is a better AutoCAD for utilities with tools that help you clean up and classify data from multiple sources to create basemaps, easily standardize ...
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Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation (E-mail this company)

Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems. 
(ASP & SOFTWARE PRODUCT) View Now

Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct

April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.
(WHITE PAPER) READ ABSTRACT | View Now

Detailed and Standardized Work Instructions Made Easy by Sequence.

Sequence now makes it easier than ever to create, manage and deploy Detailed and Standardized Work Instructions. Following streamlined knowledge capture, information can be exported to pre-formatted Standardized or Detailed Work Instruction Sheets, all with the click of the mouse!! 
(SOFTWARE PRODUCT) View Now

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) View Now

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