Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Oracle Customer Experience: The Retail Experience by Oracle Corporation UK Ltd December 13, 2012 - (Free Research) Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.  (WEBCAST)

Web 2.0 Engaging Customer Passion by SDL Web Content Management Solutions Division July 27, 2010 - (Free Research) This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.  (WHITE PAPER) READ ABSTRACT |

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc. February 03, 2010 - (Free Research) Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.  (WHITE PAPER) READ ABSTRACT |

What Customers Want: Tips for Creating and Marketing a Social Catalog by Oracle Corporation September 30, 2012 - (Free Research) This white paper begins by explaining how social commerce and social catalogs differ from traditional advertising and online product catalogs. Also included are seven tips for creating and marketing an effective social catalog for your brand.  (WHITE PAPER) READ ABSTRACT |

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 25, 2011 - (Free Research) This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience: convenience, speed, relevance, and relationship.  (WHITE PAPER) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2 by SAP AG August 01, 2007 - (Free Research) Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.  (WHITE PAPER) READ ABSTRACT |

CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies February 27, 2008 - (Free Research) Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives.  (WHITE PAPER) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc. August 16, 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.  (VIDEO)

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc. February 2008 - (Free Research) When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.  (WHITE PAPER) READ ABSTRACT |

How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage by Kofax, Inc. March 2013 - (Free Research) This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.  (WEBCAST) READ ABSTRACT |

Customer Experience for Service by Oracle Corporation July 2012 - (Free Research) Access this executive strategy brief to explore the role of service and support in creating great customer experiences. Learn the service goals market leaders use, how to empower new service experiences, and how to create and manage great customer experiences across all channels, touchpoints, and devices.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

From Transaction to Action -- How Business Events Processing is Helping Banks to Improve Business Transactions by IBM March 2011 - (Free Research) Numerous technological advances, including ATMs, credit cards and online banking, have significantly altered the ways in which the banking industry conducts its business. Read this white paper to learn how business event processing (BEP) can help create tailored systems to enhance customer service.  (WHITE PAPER) READ ABSTRACT |

Value-driven product management: Six keys to product success by IBM January 2009 - (Free Research) This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.  (WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence: Creating Options by Oracle Corporation January 2010 - (Free Research) Read this collection of journal articles to learn a variety of approaches to creating options for business success, even in the face of scarce resources.  (JOURNAL ARTICLE) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3 by SAP AG August 2007 - (Free Research) The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.  (WHITE PAPER) READ ABSTRACT |

Create an accurate view of your organization, your customers and your business environment using SAS® Data Quality by SAS Institute Inc. December 2012 - (Free Research) It is essential for decision-makers in an enterprise to have access to the highest quality data that meets compliance standards.  This white paper introduces a data management system that provides a unified strategy for both business and IT users to plan, implement, monitor, and govern critical information.  (WHITE PAPER) READ ABSTRACT |

Building a Clear and Socially Connected Enterprise by SAP America, Inc. December 2010 - (Free Research) Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.  (WHITE PAPER) READ ABSTRACT |

An Introduction to the World Digital Asset Management Market by EMC Corporation March 2008 - (Free Research) DAM is defined as a value chain of software products that enable the archival and management of digitized content.  (WHITE PAPER) READ ABSTRACT |

Smarter quality management: The fast track to competitive advantage by IBM November 2011 - (Free Research) A practical approach to quality management (QM) that helps reduce time to market without sacrificing quality in the outcome.  (WHITE PAPER) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM December 2010 - (Free Research) As the CIO of a flourishing business, you are happy to report that the current information projects are going well. The new call center is up and running, the new data warehouse is on-line, and the new customer loyalty systems have been deployed successfully.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.  (WEBCAST)

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