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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc.

August 2010 - (Free Research)
Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences. 
(VIDEO)

Raytheon Open Source Performance Advantages by Univa UD

April 2008 - (Free Research)
By partnering with Univa, Raytheon, a leader in High Performance Computing and Mission Systems Integration, created a best-of-breed solution for scalable, robust and time-critical data movement, file virtualization, and storage and security challenges. 
(CASE STUDY) READ ABSTRACT |

Service Level Management: On the Level by Nimsoft, Inc.

August 2008 - (Free Research)
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Creating an Effective Social Analytics Program by IBM

December 2012 - (Free Research)
Read this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool. 
(EGUIDE) READ ABSTRACT |

Creating an Effective Security Operations Function by RSA, The Security Division of EMC

October 2008 - (Free Research)
Read this white paper to understand all the activities and roles in a security operations function - your first step in making those operations more effective and efficient. 
(WHITE PAPER) READ ABSTRACT |

Engage new employees in 10 simple steps by Ultimate Software

June 2012 - (Free Research)
One of the most common reasons employees leave their jobs is because they are bored and are not engaged in what they’re doing. A number of factors influence the success of your new hires, but by implementing these 10 best practices, you can help turn your employees into passionate, productive team players 
(WHITE PAPER) READ ABSTRACT |

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.

May 2010 - (Free Research)
This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. 
(WHITE PAPER) READ ABSTRACT |

Service Provider License Agreement (SPLA): The pay-as-you-go licensing program by HP and Microsoft

July 2010 - (Free Research)
SPLA is a month-to-month licensing program designed to enable service providers to supply hosting, outsourcing and other software services to customers without the up-front capital costs and increased risk. Read this brochure for the details. 
(BROCHURE) READ ABSTRACT |

Global Threat Trends: October 2010 by ESET

November 2010 - (Free Research)
Read this month's Global Threat Trends to learn about the top 10 security threats in October. Discover what’s new on the cyber front and get an inside look at this year's eCity Symposium, and more! 
(WHITE PAPER) READ ABSTRACT |

Standardization and Modularity in Network-Critical Physical Infrastructure by APC by Schneider Electric

February 2009 - (Free Research)
Standardization and its close relative, modularity, create wide-ranging benefits in NCPI that streamline and simplify every process from initial planning to daily operation. 
(WHITE PAPER) READ ABSTRACT |

Splunk App for Citrix NetScaler with AppFlow by Splunk

April 2012 - (Free Research)
In this brief resource, you will discover the possibilities of Splunk's flexible, visual application for Citrix NetScaler and learn how it can provide enhanced visibility and analytics within your organization. 
(WHITE PAPER) READ ABSTRACT |

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks

November 2007 - (Free Research)
One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution. 
(WHITE PAPER) READ ABSTRACT |

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions

September 2009 - (Free Research)
Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly. 
(EZINE)

Exchange Insider E-Zine Volume 1: The Importance of Lifecycle Planning for Email Archives by SearchExchange.com

April 2009 - (Free Research)
In this premier issue of Exchange Insider, you'll learn the importance of properly archiving email messages in your Exchange environment, learn how implementing SSL concepts is required for proper Exchange infrastructure management, and what the requirements are to securely migrate to Exchange Server 2007 from previous, legacy versions. 
(EZINE)

Dell Compellent Storage Center SAN & Vmware View 1,000 Desktop Reference Architecture by Dell Compellent

August 2011 - (Free Research)
An efficient storage solution is integral to a successful VDI implementation. With a Fluid Data architecture and integrated software features such as Automated Tiered Storage, Thin Provisioning, Continuous Snapshots and Remote Replication, the Dell Compellent Storage Center SAN proves to be a highly effective storage option for VMware View. 
(WHITE PAPER) READ ABSTRACT |

5 Reasons CIOs Are Adopting Cloud Computing in 2009 by Salesforce.com

March 2009 - (Free Research)
Cloud computing is transforming the way IT departments build and deploy custom applications during lean times and changing the economics of information technology. Here are the 5 reasons why thousands of companies are betting that cloud computing is the right technology strategy for 2009 and beyond. 
(WHITE PAPER) READ ABSTRACT |

The Mobile Enterprise: Moving to the Next Generation by AT&T Corp

April 2010 - (Free Research)
Mobile technology will affect workers, customers and processes, as well as business operations, computer applications and technical infrastructure. For maximum impact, mobility must be woven into the fabric of the enterprise. Collaboration tools need to break out of functional silos, decision-making should move away from traditional top-down models 
(WHITE PAPER)

Infographic: Can you provide continuous availability? by EMC Corporation

July 2013 - (Free Research)
This resource presents tips about new active-active data centers that offer continuous availability architecture for physical, virtualized and cloud-based environments. 
(DATA SHEET) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

Calculating Cloud ROI : From the Customer Perspective by ComputerWeekly.com

July 2012 - (Free Research)
This white paper lays out a framework to help IT and business decision makers calculate the return on investment of cloud services. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com

March 2012 - (Free Research)
In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more. 
(EZINE)

How to ensure web and app performance by addressing the front end by Limelight Networks, Inc.

April 2014 - (Free Research)
The following white paper explores what companies need to do to ensure the performance of web and mobile applications. Uncover how front end acceleration can help achieve the desired speed, which technologies make this goal a reality, and how to apply the front end acceleration to 3 key areas. 
(WHITE PAPER) READ ABSTRACT |

Critical Success Factors Deploying Pervasive BI by Informatica

September 2008 - (Free Research)
The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

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