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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Anatomy of an Archiving Project White Paper by IBM

August 23, 2011 - (Free Research)

Companies worldwide are affirming the value of archiving as a best practice for managing data growth, completing faster application upgrades and much more. Inside this white paper, learn how archiving can help support data retention compliance initiatives and mitigate risk for audits and electronic discovery requests.

(WHITE PAPER)

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Streamlining Service Provider Operations: Using IT Service Management Software to Improve 8 Key Business Processes by Autotask Corporation

December 10, 2010 - (Free Research)

This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most IT solution providers. Continue reading to learn more.

(WHITE PAPER)

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MAXIMUS Chooses Requirements Driven Testing from Micro Focus to Tame Complex Technology and Process Modernization for Critical Government Data Processing Challenges by Micro Focus

May 17, 2012 - (Free Research)

Read this case study to learn how MAXIMUS, a health and human services business process outsourcing provider, leveraged change and configuration management software to address their challenges associated with operating their mission critical business processes.

(CASE STUDY)

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Meeting & Managing Your Recovery Time and Recovery Point Objectives/SLA’s by CA ARCserve

December 31, 2010 - (Free Research)

Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations. Check out this brief white paper to learn how to build a better SLA for your organization.

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Hartford Hospital - Reducing Costs While Enhancing Patient Care by Iron Mountain

March 09, 2012 - (Free Research)

This case study examines how Hartford Hospital outsourced its medical records management without service interruption, ensuring the highest level of patient care while reducing costs. read on to find out how they did it.

(CASE STUDY)

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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Creative Shorts: The Business Value of a Solid Requirements Process by SERENA Software, Inc.

April 30, 2012 - (Free Research)

<p>Read this white paper to understand why it’s important for your organization to have requirements analysis to boost user satisfaction and ROI.</p>

(WHITE PAPER)

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Fairfax Water: Gaining Deeper Insight into Service Quality and Costs to Deliver Superior IT Support by SAP America, Inc.

September 30, 2011 - (Free Research)

Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.

(WHITE PAPER)

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Riverbed Stingray Traffic Manager VA Performance on vSphere 4 by Riverbed Technology, Inc.

November 08, 2011 - (Free Research)

Cloud infrastructure platforms like VMware vSphere 4.0 can benefit from load balancers that connect users to the most suitable datacenter. This white paper outlines how the Riverbed Stingray Traffic Manager Virtual Appliance (VA) improves traffic performance compared to a Linux install.

(WHITE PAPER)

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Gilt Groupe Triples Web Traffic within a year with Riverbed Stingray by Riverbed Technology, Inc.

November 07, 2011 - (Free Research)

With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.

(CASE STUDY)

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Guarantee That You're Litigation Ready in 8 Simple Steps

by Iron Mountain

March 14, 2012 - (Free Research)

An effective response to litigation requests is pivotal in today's corporate world. Many organizations are struggling to balance litigation-related expenses and organizational risk. This white paper can help. Read this now and gain eight best practice tips for containing the cost of litigation preparation and response while reducing your risk.

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Next-Gen Efficiency with Next-Gen Data Collection by DLT Solutions

April 20, 2012 - (Free Research)

Struggling to meet compliance and discovery requests in today's data-intensive IT? Check out this white paper for a potential solution.

(WHITE PAPER)

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Expediting E-Discovery With Intelligent E-mail and Data Archiving by Dell, Inc.

September 13, 2011 - (Free Research)

Access this resource to learn how intelligent archiving can help you efficiently and cost-effectively store, manage and discover your data in a legally defensible manner, as well as 3 best practices for developing an effective data management approach.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 15, 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Email archiving services by Arrow Electronics, Inc.

June 2008 - (Free Research)

Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.

(WEBCAST)

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IT Performance at the Crossroads by Hewlett-Packard Company

November 2011 - (Free Research)

Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics.

(WHITE PAPER)

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Five Steps to Managed Third-Party Application Security Risk by Veracode, Inc.

May 2012 - (Free Research)

This whitepaper outlines a five step process that enterprises can apply to their third-party application portfolio to gain visibility into their security state and make informed purchase, integration, deployment and maintenance decisions.

(WHITE PAPER)

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Mercury Medical - Finds an easy way to generate reporting information across its five distinct divisions by IBM

April 2012 - (Free Research)

This brief paper outlines how Mercury Medical vaulted into the 21st century through implementing IBM Cognos Express for midmarket companies, resulting in a boatload of benefits, including cost and time savings. Read this now to gain more insight into why Mercury sought this solution and learn how you can achieve similar results.

(CASE STUDY)

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WebSphere DataPower Integration Blade XI50B by IBM

April 2012 - (Free Research)

Read this paper to learn about WebSphere DataPower Integration Blade XI50B, a specialized, high-performance hardware appliance that can empower you t improve competitiveness by helping to strengthen business connectivity with partners and customers, and between internal organizations, add specialized connectivity, integration and more.

(WHITE PAPER)

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Software Licensing and Subscription by ComputerWeekly.com

August 2011 - (Free Research)

This research from Freeform Dynamics, based on a survey of end users, identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

(ANALYST BRIEF)

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How to control abuse of social networking on mobile devices by ComputerWeekly.com

November 2010 - (Free Research)

The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.

(WHITE PAPER)

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Successful Projects Start with High Quality Requirements by Micro Focus

May 2012 - (Free Research)

<p>Read this white paper to learn why you should always have an effective requirements definition before you begin any kind of software development. Use this paper as a guideline to learning how to create an effective outline of expectations, how to put them into action, and the benefits you’ll reap at the end of the process.</p>

(WHITE PAPER)

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Importance of Schedule and Cost Control by Global Knowledge

March 2012 - (Free Research)

Creating an accurate budget and schedule are essential for evaluating the progress and performance of your project. In this white paper, get tips for how you can develop and manage project baselines so that your projects are on time and within the budget.

(WHITE PAPER)

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