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Featured Sponsors
ImageMC++ by Viking Software Solutions
ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.
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Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies.
June 08, 2011 - (Free Research)
There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes.
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HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company
September 2009 - (Free Research)
Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
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Why Your Current Service Desk is Failing Your Business, and What to Do About It by CA Technologies.
September 2012 - (Free Research)
Outdated service management platforms are a problem for many businesses, as they result in an excess of costs and complexity. In today's business environment, a service desk update may be in order, and this resource outlines the requirements for a successful platform, along with questions to ask before making a purchase decision.
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Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
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Wireless - Aironet 350 Series by Cisco Systems
The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.
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Productive Workforce by Aspect
March 2013 - (Free Research)
Many contact centers can't keep up with the demands of the "Consumer 2.0" due to outdated technologies and inefficient call center staffing. In this resource, discover how a workforce optimization strategy can help you improve customer experience and reduce cost per interaction.
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Cost-Saving Tips for Contact Centers by Five9
May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
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Supply Chain Management in Kraft by Board International
June 2008 - (Free Research)
In order to maintain its market leadership, Kraft Food's products should reach their destinations faster and faster, but in the most effective way.
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The Total Economic Impact of IBM® Exceptional Web Experience by IBM
March 2012 - (Free Research)
Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this.
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Cost-Effective Business Intelligence as a Service by Information Builders
December 2011 - (Free Research)
This paper discusses the key requirements for successfully building and deploying SaaS-based business intelligence (BI) applications for external users. It also explains which BI platform is ideal for companies seeking to make vital, timely corporate information available outside the firewall.
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Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM by Hewlett-Packard Company
April 2013 - (Free Research)
In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.
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SaaS Provider Data Connectivity – Increasing Capacity While Decreasing Infrastructure Costs by Progress DataDirect
December 2011 - (Free Research)
This resource outlines how leveraging the right database driver can enable you to make optimal use of available resources thereby increasing existing processing capacity and enhancing architectural elasticity. Find out how these benefits will help you easily onboard new customers and assimilate volume processing spikes during peak customer usage.
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Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems
February 2008 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
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Video: Deliver Your Customers the Right Answer at the Right Time by Oracle Corporation
October 2012 - (Free Research)
Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs.
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
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Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist
October 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.
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