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The Application Grid Approach to a Modern Data Center by Oracle Corporation

January 01, 2010 - (Free Research)

This paper examines the application grid approach to enterprise middleware, and looks at Oracle Fusion Middleware products, including Oracle WebLogic Server and Oracle Coherence, and their ability to drastically reduce data center sprawl and drive down operational costs by instituting an application grid methodology.

(WHITE PAPER)

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Increase Application Scalability and Improve System Utilization with Oracle VM Server for SPARC by Oracle Corporation

May 03, 2010 - (Free Research)

This Oracle white paper describes the application of Oracle VM Server for SPARC to implement high-capacity enterprise systems.

(WHITE PAPER)

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Increase Application Scalability and Improve System Utilization with Oracle VM Server for SPARC by Oracle Corporation

May 03, 2010 - (Free Research)

This Oracle white paper describes the application of Oracle VM Server for SPARC to implement high-capacity enterprise systems.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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MWD Advisors, BPM Vendor Capability Assessment by Oracle Corporation

November 16, 2011 - (Free Research)

Download this white paper for deep insight into the release of Oracle BPM Suite 11gR1 and the capabilities it has to improve your organizations business process management (BPM) needs. Read this now and discover the power of developing rule sets directly within the suite, the breakdown of each product and its capabilities and more.

(WHITE PAPER)

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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research)

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

(WHITE PAPER)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 01, 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.

(SOFTWARE PRODUCT)

Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Case Study: Medisync Takes Care of Health Providers with EqualLogic Storage by Dell, Inc.

May 03, 2011 - (Free Research)

MediSync's outdated storage infrastructure couldn't handle a new and robust medical application they installed. So they turned to Dell's EqualLogic iSCSI storage array to get the job done. Read this case study for the details.

(CASE STUDY)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Optimizing Storage and Protecting Data with Oracle Database 11g Release 2 by Oracle Corporation

March 2012 - (Free Research)

This document focuses on key Oracle Database 11g capabilities that help IT departments better optimize their storage infrastructure, enabling administrators to deliver a cost effective, scalable information management platform that is easy to manage, and that continues to deliver the performance and availability that today's businesses require.

(WHITE PAPER)

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Unlock the Full Value of Your Workforce with the Oracle Optimized Solution for PeopleSoft Human Capital Management by Oracle Corporation

October 2011 - (Free Research)

Read this white paper to learn how the Oracle Optimized Solution for PeopleSoft Human Capital Management, mitigates the risk of deploying HCM solutions while delivering lower total cost of ownership (TCO), increased return on investment (ROI), and improved workforce productivity and performance.

(WHITE PAPER)

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Lowering Storage Costs with the World's Fastest Tape Drive by Oracle Corporation

March 2011 - (Free Research)

Explosive data growth is causing storage costs to skyrocket, which is forcing IT organizations to look for more cost-effective archival and backup solutions. Oracle's StorageTek tape product family has maintained a market leadership position for many years and now includes the world's fastest and highest capacity tape drive.

(WHITE PAPER)

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Cut Costs, Boost Performance with Consolidated Oracle Database Storage by Dell, Inc.

April 2011 - (Free Research)

This white paper takes an in-depth look at Dell EqualLogic PS Series storage arrays and the ways in which an effective storage solutions can help your business.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Experience a Smooth and Swift Backup Optimized for your Database by Oracle Corporation

April 2012 - (Free Research)

This paper describes the Oracle Optimized Solution for Oracle Secure Backup. The solution includes optimized architectures for deploying Oracle Secure Backup software to provide data protection for Oracle engineered systems, including Oracle Exadata, SPARC SuperCluster, and Oracle Optimized Solutions.

(WHITE PAPER)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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Lowering Your IT Costs with Oracle Database 11g Release 2 by Oracle Corporation

April 2010 - (Free Research)

Oracle Database 11g Release 2, the second release of the award winning Oracle Database 11g, provides the foundation for IT professionals to successfully deliver more information with higher quality of service, make more efficient use of their budgets, and reduce the risk of change in data centers.

(WHITE PAPER)

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Lowering Storage Costs with the World's Fastest Tape Drive by Oracle Corporation

March 2011 - (Free Research)

(WHITE PAPER)

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Lowering Storage Costs with the World's Fastest Tape Drive by Oracle Corporation

March 2011 - (Free Research)

(WHITE PAPER)

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Lower IT Costs with Oracle Database 11g Release 2 by Oracle Corporation

August 2011 - (Free Research)

Learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2. You’ll discover how its new options and features can help you reduce server and storage costs, improve query performance, and ensure availability during database application upgrades.

(WHITE PAPER)

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