Our MCSE Boot Camp is an intensive program that will help you get up to speed on Windows 2003 and prepare you for three new certifications - MCSE, MCSA, and Microsoft Certified Professional (MCP) status in each of the exam topics. The course features a combination of the theory and practical aspects of the Windows 2003 technologies. 

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

Organizations of all types and sizes are under pressure to boost efficiency, cut costs and reduce power consumption. Dell Compellent Storage Center - a highly integrated, feature-rich data storage solution- was designed to lower data storage TCO. Read this whitepaper to find out how Dell Compellent can save save your company millions of dollars. 

This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives. 

In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

As organizations deploy virtualization and increase their use of virtualization throughout the data center, it is critical that they also look at a holistic plan and strategy for managing energy consumption and energy costs. 

<p>Featuring a virtualized, enterprise storage architecture and tight integration with VMware software, the Dell Compellent Storage Center SAN helps boost IT agility by efficiently scaling to meet the needs of growing private cloud deployments. Read this white paper to learn more.</p> 

<p>Discover how you can realize the benefits of virtualization without sacrificing security in this whitepaper that outlines five best practices to utilize to protect your virtual environment. </p> 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

The following five steps are some very effective ways to improve data security in a cost-effective manner and are the first steps toward readying an organization for more robust data protection measures such as DLP.