Read this paper for information on data-generating technologies now available, the emerging applications that are harnessing them, and the desire among business executives across a broad range of industries to mine these applications for competitive advantage in some cases, and for the well-being of humanity in others. 

Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook. 

Looking for the best enterprise single sign-on (SSO) solution? This white paper details ten key questions you should ask before choosing an SSO that will give your users the simple, secure access they need, save time and money, and improve IT security. 

Many of the top reasons given for the use of open source BI software is "lower costs." The question is whether commercial open source actually matters when it comes to lowering license and support costs. Read this analyst report for comparison of the software and support costs of traditional BI vendors versus commercial open source BI from Pentaho. 

This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 

It can be hard to figure the total cost of purchasing a new certification tester for network cabling. A low-cost cable tester might save a few thousand dollars in the original purchase, but can cost significantly more in lost productivity throughout the life of the tool. Read on to find the hidden costs that can come along with a “low-cost” tester. 

In this resource, learn how the right support model for preconfigured and tightly integrated systems can ensure high availability and performance, and hear the answers to frequently asked questions regarding Oracle Platinum Services. 

When developing a disaster recovery plan, there are two critical questions that must be answered in order to determine the most effective and cost-efficient recovery strategy for your business. Check out this DR 101 E-Guide to learn what these questions are, and to learn about the risk assessment process and today's top threats to IT. 

Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution. 

Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. 

Despite the growth of remote backup over the network, tape is still a key element in disaster recovery (DR) plans. In this podcast, Pierre Dorion, data center practice director at Long View Systems Inc., answers common tape backup questions as they relate to DR. 

In this podcast, Jeff Boles, Senior Analyst with the Taneja Group, outlines the significance of WAN optimization in the disaster recovery (DR) space.