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Featured Sponsors
Smarter Systems for a Smarter Planet - POWER7 by IBM
February 05, 2010 - (Free Research)
POWER7 systems deliver unprecedented performance for both transactional and throughput computing with more performance per core and more performance per watt than POWER6. Watch this video for more.
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H.264 High Profile Calculator by Polycom, Inc.
August 10, 2010 - (Free Research)
With the first and only H.264 High Profile implementation for real-time video, customers can immediately begin saving on bandwidth costs—up to 50%! Use the Quick Savings Calculators below to see how High Profile can reduce your bandwidth requirements and lower costs on your telepresence network.
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Red Hat and Intel: Driving a New Era for the Data Center by Intel
May 04, 2010 - (Free Research)
Read this solution brief to learn more about the collaboration of Red Hat Enterprise Linux and Intel Xeon processors and discover how powerful that combination is with the ability to increase workloads and add capabilities on demand, have plenty of headroom in reserve for usage peaks, have budget-friendly, low operating costs, and more.
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Energy-Efficient Servers in the Data Center by APC by Schneider Electric
November 16, 2011 - (Free Research)
Access this resource to explore the characteristics of energy-efficient servers, including the choice of processors, memory, power supplies, and other features. In addition, learn how complementary data center technologies can multiply each server's energy savings over time.
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Benefit Your Business with Fast, Efficient Middleware by Oracle Corporation UK Ltd
July 31, 2009 - (Free Research)
Modern enterprise software infrastructure must keep pace with dynamic business needs. As a business changes through growth, contraction, or seasonal variation, its middleware must be flexible, cost-efficient, and easily modified to accommodate this fluctuation.
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Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata
April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.
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Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation
January 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
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Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc.
June 2010 - (Free Research)
Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services.
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Agile , Secure, Reliable: World-Class Customer Service in the Cloud by Oracle Corporation
September 2012 - (Free Research)
Businesses looking to reduce the costs of customer service should look to the cloud. A recent Frost and Sullivan study found that cloud-based contact centers can reduce TCO by 77% in the first year vs. on-premise systems. Read on to learn about a cloud-based customer service platform and the benefits it can provide your business.
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Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation
September 2012 - (Free Research)
Today, many businesses are looking for ways to reduce customer service costs without sacrificing satisfaction – and most companies are finding it challenging. Read this vendor e-book to learn how adding knowledge management to your customer service strategy can reduce costs while increasing agent productivity and customer satisfaction.
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‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation UK Ltd
April 2013 - (Free Research)
Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.
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ImageMC++ by Viking Software Solutions
ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.
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Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc.
January 2011 - (Free Research)
A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
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The mini-guide to social customer service by Salesforce.com
July 2012 - (Free Research)
<p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>
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Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.
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GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist
July 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.
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Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG
December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper.
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Delivering a Personalized Experience: the Multichannel Contact Center by Avaya
February 2013 - (Free Research)
Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
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