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1 - 25 of 481 | Next Page

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE) READ ABSTRACT |

Thetrainline.com: Datacentre Transformation by ComputerWeekly.com

May 29, 2012 - (Free Research)
Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud. 
(PRESENTATION) READ ABSTRACT |

Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research)
In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time. 
(WHITE PAPER) READ ABSTRACT |

Analyze Your IT Infrastructure Now! by Centennial-Software

June 2008 - (Free Research)
Organizations are faced with regulatory, compliance and cost pressures that impact IT departments immensely. Evaluate your organization now to see how you can improve IT to deliver more value! 
(WHITE PAPER) READ ABSTRACT |

Instrumentation Laboratory supports double-digit growth with HP Networking by HP & Intel

October 2011 - (Free Research)
Instrumentation Laboratory's objective was to expand network resources to accommodate double-digit business growth, acquisitions, facilities expansion, and rapid new product development and introductions across multiple locations— without increasing network management staff. Learn how HP Networking helped meet this objective. 
(CASE STUDY) READ ABSTRACT |

Don't Wait. Automate. Cut Disaster Recovery Downtime and Costs by FalconStor Software

May 2012 - (Free Research)
Don't wait, automate! Check out this webcast to discover how automating your disaster recovery (DR) strategy can bring your business some impressive cost-savings and efficiency benefits. 
(WEBCAST) READ ABSTRACT |

Analytics and Optimization for Government; Better Serve your Communities with Intelligence by IBM

November 2010 - (Free Research)
Analytics can have just as powerful an effect on governmental missions as on corporate business objectives. Read this white paper and find out how analytics and optimization solutions, from IBM, can help you realize your objectives faster - with less risk and at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Finance Organization in the new decade by SAP America, Inc.

December 2011 - (Free Research)
As economic cycles go through the ebb and flow of recession and boom, the underlying drivers of financial transformation in business enterprises also change. This is evident in the focus and direction of senior finance executives who have successfully steered their organizations through periods of recessions and prosperity. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 
(WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 2012 - (Free Research)
<p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.  </p> 
(WHITE PAPER) READ ABSTRACT |

A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 2012 - (Free Research)
Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly. 
(WHITE PAPER) READ ABSTRACT |

Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 2012 - (Free Research)
<p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p> 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware

April 2009 - (Free Research)
Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, boost storage capacity and implement a new disaster recovery DR/BC strategy. Read this case study to learn about their new Dell and VMware solutions. 
(CASE STUDY) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research)
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 
(EBOOK) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 2009 - (Free Research)
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 
(WHITE PAPER) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)

July 2010 - (Free Research)
This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. 
(WHITE PAPER) READ ABSTRACT |

Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies. 
(SOFTWARE PRODUCT)

Checklist for an Employee-Owned Notebook or PC Program by Citrix

February 2011 - (Free Research)
Interest in offering employee-owned notebook programs (also referred to as "BYO", “BYOC” and “Bring Your Own Computer”) is growing due to better technology, rising user demand and increasing pressure on organizations to reduce costs. A realistic preparedness assessment is critical to meeting business objectives and avoiding additional costs. 
(ANALYST REPORT) READ ABSTRACT |

Five Ways to Optimize Offsite Storage and Business Continuity by Silver Peak

February 2012 - (Free Research)
Supported by results from specific case studies, this whitepaper shows how you can finally meet your recovery objectives, provide seamless failover between multiple sites, improve remote application performance, and lower your ongoing bandwidth costs. 
(WHITE PAPER) READ ABSTRACT |

Delivering on high cloud expectations by ComputerWeekly.com

March 2012 - (Free Research)
<p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p> 
(ESSENTIAL GUIDE) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

1 - 25 of 481 | Next Page

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