TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Metastorm BPM® by Metastorm. Metastorm Insight provides BAM capabilities via web-based dashboards and configurable alerts that can be customized for any user or role and deployed to various desktop, portal more... >> Discover more offerings from Metastorm.

Building the Business Case for Host Intrusion Defense by Third Brigade June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Invoice Automation Software - Capture and Process Inbound Invoices by Verian Technologies Verian's Invoice Automation solution offers "one-stop shopping": a solution that quickly captures and provides control over 100% of your inbound invoices.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Develop an Effective Business Case for a Warehouse Management System by Integrated Warehouse Solutions. April 2008 - (Free Research) Learn more about the wide range of benefits a warehouse management system can provide and explore strategies for assembling your team, analyzing costs and benefits and preparing an economic justification. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Proving the Business Case for Business Intelligence by Business Objects February 2008 - (Free Research) Listen to this Podcast to learn about the components to consider when it comes to the business value justification of BI. (PODCAST) READ ABSTRACT | GO TO PODCAST

Demonstrating the Value of Business Intelligence Webcast by Business Objects January 2008 - (Free Research) Attend this Webcast or download its companion Podcast to learn about the components to consider when it comes to the business value justification of BI. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Building a Business Case for BPM by Metastorm February 2008 - (Free Research) BPM projects often fail as managers are unable to create a business case and gain the funding necessary to launch the project. Read this white paper to discover a repeatable framework for developing a business case justification of BPM projects. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise. by Insight and Sun Microsystems, Inc. June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation. June 2008 - (Free Research) Explore current CRM on-demand integration challenges facing businesses with mixed deployments and learn how you can guarantee sales effectiveness, business productivity, and reduce costs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Cost-Justify Mobility Technology Investments in Route Accounting Organizations by Quest Solution June 2008 - (Free Research) To see the true value of route automation, businesses need to look beyond the route, which the Zebra Business Value map in conjunction with the sample questions provided in this guide will help you do. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation. June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Drive Sales Performance and Accelerate ROI on your CRM Investment with Analytics by LucidEra February 2008 - (Free Research) Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The CRM Value Proposition by Touchtone Corporation May 2008 - (Free Research) Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company’s profitability. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Integration Appliances: Finally an Integration Solution for Midsized Companies by Cast Iron Systems December 2007 - (Free Research) Organizations often face the challenge of integrating applications while keeping risks low, costs down and schedules short. Learn about three integration approaches and how integration appliances can quickly deliver integration projects without coding. (WHITE PAPER) GO TO WHITE PAPER

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Five Ways ERP Can Help You Implement Lean by Epicor Software Corporation. February 2008 - (Free Research) Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Acquire a Global View of Your Organization's Security State: The Importance of Security Assessments by IBM Software Group January 2008 - (Free Research) Security assessments from IBM can help find "point-in-time" or ongoing security gaps in data confidentiality, integrity and accessibility as well as prior breaches and budgetary justification for making necessary security investments. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

VIZIONCORE SOLUTIONS PROVIDE JENTJENS WITH COST EFFECTIVE BUSINESS CONTINUITY by Vizioncore Inc. March 2008 - (Free Research) With the combination of VMware Foundation and Vizioncore Jentjens has a cost effective solution for an SMB company with guarantees for fail-over, continuity and uptime. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Guide to Going Paperless: Cut Costs with Document Automation by Equisys Inc February 2008 - (Free Research) Document automation software not only removes the cost of printing and posting paper documents, it also reduces the time involved in document production, archiving and retrieval. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Case for Customer Relationship Management (CRM) on IBM System i, iSeries or AS/400 by Touchtone Corporation May 2008 - (Free Research) This paper examines the options you have when picking a CRM application. It discusses the different options – hosted or Software-as-a-Service, or an in-house, Windows-based solution. It pays particular attention to IBM business application users. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extending E-Business Suite Applications with Oracle Fusion Middleware by Oracle Corporation. March 2008 - (Free Research) This white paper details how to maximize your Oracle E-Business Suite investment by addressing the cost and complexity associated with disparate IT environments with SOA. Learn how to achieve optimal flexibility and speed from your IT infrastructure. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Why Middleware Is Now Mainstream by Oracle Corporation. March 2008 - (Free Research) This white paper discusses the benefits of teaming Oracle Fusion Middleware with ERP, SCM and CRM applications for improved business performance, better insight into operations and decreased enterprise risk. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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