Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process. 

In this video, Brian Carpenter, Director of Information Technology at Heritage Auction Galleries, discusses how they manage data center growth at their organization. He digs into virtualization and the degree to which they have virtualized their environment and how this is managed. Watch this video to learn more. 

Big data can present big problems. Just ask expert Wayne Eckerson, who takes some time in this first installment of a two-part video series to discuss the common issues surrounding the management of big data growth in a data warehouse. Learn why big data is more pivotal than ever, how you can gain a competitive advantage by analyzing it and more. 

BYOD and the wireless revolution are changing the modern enterprise – are you ready? This resource explores how to ready your network for BYOD in order to reap the most benefits while simultaneously maintaining control over your network and corporate assets. 

Industry expert Wayne Eckerson knows a thing or two about big data and how to handle it. So, it's in your best interest to view the second installment of a two-part video series as Eckerson discusses data warehouse architectures for storing big data. Learn how to evaluate whether data architectures can handle big data, amongst much more. 

This video shares Intel IT's virtualization use models and the benefits they are seeing today, as well as use models they are looking at for the future. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

Watch this brief video to learn about an innovative security platform designed to address risks and threats in the cloud. Review the access control and identity management capabilities it offers and discover how it can help you protect your new infrastructure. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations. 

Uncover the benefits of an MPLS-based network and why one will be an integral part of your cloud strategy. Learn why this technology can help you prepare for future demands and get the most out of your cloud venture. 

In the first of SearchUnifiedCommunications.com’s three-part guide on selecting collaboration products, this document takes a look at the business and technology issues associated with them and provides expert guidance on the benefits you can reap by taking advantage of the various types of collaboration solutions.