This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. 

This document is part of the Global Knowledge Course Review Series, and the review contained will help you understand which types of information the CCNA certification exam covers. 

Read this case study to learn how a fax service enabled one manufacturing company to capture all fax orders in their existing SAP system transactions and track each by image and order number to facilitate better efficiency, increase productivity, and accommodate business growth. 

This chapter discusses the process of evaluating and purchasing backup products. Also discussed are the issues to be aware of during this process, such as recovery deadlines, scalability, security, and more. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

<p>In this presentation transcript, join representatives from American Tire Distributors and EMC Corporation as they present the results they've achieved by virtualizing their Oracle environments.</p> 

View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application. 

In this case study, learn how Follett Corporation was able to overcome their risk and compliance challenges by replacing existing processes with a single enterprise platform for all GRC programs that enabled streamlined and automated compliance, better visibility, and more. 

This e-guide features two reports from the latest TDWI conference in Savannah, GA. Read  on to learn MDM advice and best practices from leading companies including Hallmark Cards Inc., Sallie Mae, National Instruments, Harvard Pilgrim Health Care and more. 

When migrating to a cloud environment, you must carefully plan your strategy to ensure you get the most from your investment. This video introduces new platforms and trusted services that can accelerate and streamline your cloud transition. In addition, discover the benefits of leveraging a converged infrastructure approach. 

Every organization needs a security policy, whether it's a business of one or a multi-national corporation. In this white paper, expert James Michael Stewart reveals 14 key tips for both organizations new to security policies and those looking to tighten up their defenses.