One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Between 25% and 50% of most companies’ revenue goes toward purchasing goods and services, so the ability to keep these costs down is paramount. Applying strategic sourcing methodologies to pinpoint spend categories and select qualified suppliers allows organizations to reduce expenses and positively impact the bottom line. 

The purpose of data deduplication is to increase the amount of information that can be stored on disk arrays and to increase the effective amount of data that can be transmitted over networks. Read this white paper from Quantum Corporation to learn more about data deduplication today. 

This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision. 

In this white paper data de-duplication, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. 

This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology. 

This document provides a high-level description of how to implement an RMAN backup and recover methodology using Sun® storage arrays as the storage medium. For more information about Oracle best practices, refer to Best Practices for Running Oracle RAC Database with ASM on a Sun Storage 6540, 6580, or 6780 Storage Array. 

This analyst report from Freeform Dynamics gives helpful advice for companies embarking on Desktop Virtualisation projects. 

Storage Magazine Online is starting off the New Year right – specifically, by covering a few of the major topics, issues and technologies you’ll likely be hearing about quite frequently in 2011 like new storage strategies and hybrid cloud storage. 

This white paper describes how combining your front-end business strategy to downstream technical execution helps you overcome rapid technological changes, shortens product lifecycles and turns innovative ideas into profitable business opportunities. 

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 

Access 7 critical questions you must ask before purchasing a VM protection product.