One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

AIG major business challenge was the rapid access to archive data so to overcome this problem AIG tried Quantum backup solutions that combined data de-duplication disk, tape, due to which the company is now able to enhance compliance. 

The HP Converged Infrastructure Maturity Model is part of the HP Converged Infrastructure initiative. Delivered through our unique architectural approach, it creates an environment where all resources and processes are controlled by a shared-services engine that provisions and adapts application environments to respond to business demands. 

This best practices guide explores ways in which your health care facility can employ the most effective compliance strategies, ensuring not only HIPAA compliance, but secure patient information. 

This installment, the second in a three-part series, explores how simplification extends the value of data center standardization efforts and forms a stable, efficient base that can be used to support automation. 

Data Deduplication is a vital technology to consider as part of your overall data protection strategy. Data Deduplication significantly reduces the amount of space required for backup and the network bandwidth required for replication. This tutorial explores several facets of data deduplication technology and compares vendor offerings. 

Oracle’s Sun SPARC Enterprise T5120 and Sun SPARC Enterprise T5220 servers provide excellent RAS characteristics that are ideal for maximizing the uptime of business-critical IT services. Highly reliable parts and a relatively low total component count minimize the risk of system errors. 

This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 

Read this white paper to learn how Oracle In-Memory Database Cache significantly reduces response time, while improving overall application throughput, by bringing data closer to the application, and by processing queries in an in-memory database. 

Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends. 

In this case study, learn how Follett Corporation was able to overcome their risk and compliance challenges by replacing existing processes with a single enterprise platform for all GRC programs that enabled streamlined and automated compliance, better visibility, and more. 

This White Paper is presented by IDC Health Insights and sponsored by HP and Intel. 

Read this paper to learn how to find ways to cope with an expanding storage infrastructure, as well as provide continuous access to data stored on reliable and secure media, meet stringent compliance regulations and create operational efficiency while simultaneously cutting costs.