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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Presentation Transcript: Data Deduplication FAQ by Quantum Corporation

August 31, 2010 - (Free Research)

Join Founder and Lead Analyst of DCIG, Jerome Wendt, as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.

(PRESENTATION TRANSCRIPT)

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Data Deduplication FAQ by Quantum Corporation

August 23, 2010 - (Free Research)

Join Founder and Lead Analyst of DCIG, Jerome Wendt as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.

(PODCAST)

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5 vStorage API FAQs Answered by Dell, Inc.

March 29, 2012 - (Free Research)

Virtualization specialist Chris Evans recently spoke with SearchVirtualStorage.com about vStorage API—a group of application program interfaces from VMware. This Expert Briefing will help you define and understand VMware vStorage APIs and their impact and potential in your IT shop.

(EBRIEF)

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E-Guide: 4 FAQs on Reusing Tape Answered by Iron Mountain

August 10, 2011 - (Free Research)

Reusing tape in your enterprise can be an unclear task. When should a tape be retired from rotation? Is there a way to track backup tape passes? Read this SearchDataBackup.com E-Guide to find out the answer to these questions and more and discover how to get the most out of your tape technology by following these best practices for reusing tape.

(EGUIDE)

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Server Virtualization Basics Interactive Classroom by Dell and VMware

September 16, 2011 - (Free Research)

This comprehensive interactive classroom explores what you need to know about server virtualization, and provides insights, analyses, and answers to FAQs.

(VIRTUAL SEMINAR)

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Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain

March 05, 2012 - (Free Research)

Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant.

(PRESENTATION TRANSCRIPT)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

Real World Business Results: Oracle Corporation’s Mission Critical Systems Update by Oracle Corporation

April 13, 2011 - (Free Research)

Oracle Corporation streamlines several business critical applications and enhances mission critical global single instance (GSI) database and enterprise resource planning (ERP) environment while lowering TCO and increasing performance.

(WHITE PAPER)

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Brady Corporation: Simplifying the SAP® Landscape with Fax as a Service by Esker Inc.

April 09, 2012 - (Free Research)

Read this case study to learn how a fax service enabled one manufacturing company to capture all fax orders in their existing SAP system transactions and track each by image and order number to facilitate better efficiency, increase productivity, and accommodate business growth.

(CASE STUDY)

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Data Deduplication Background: A Technical White Paper by Quantum Corporation

March 16, 2011 - (Free Research)

The purpose of data deduplication is to increase the amount of information that can be stored on disk arrays and to increase the effective amount of data that can be transmitted over networks. Read this white paper from Quantum Corporation to learn more about data deduplication today.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Environmentally-friendly mobile handsets and applications by ComputerWeekly.com

November 15, 2010 - (Free Research)

The pressure on businesses to develop strategies which embrace environmental sustainability has increased dramatically in recent years, driven both by concerns about the long-term availability of fossil fuels and the impact of corporate activities upon the environment.

(WHITE PAPER)

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CCNA Review: Understand What Types of Information Will be Required to Pass the CCNA Test by Global Knowledge Network, Inc.

April 2005 - (Free Research)

This document is part of the Global Knowledge Course Review Series, and the review contained will help you understand which types of information the CCNA certification exam covers.

(WHITE PAPER)

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Presentation Transcript: Virtualization Can Help Strengthen Oracle Investments by EMC Corporation

May 2012 - (Free Research)

<p>In this presentation transcript, join representatives from American Tire Distributors and EMC Corporation as they present the results they've achieved by virtualizing their Oracle environments.</p>

(PRESENTATION TRANSCRIPT)

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Virtualization Can Help Strengthen Oracle Investments by EMC Corporation

December 2011 - (Free Research)

In this webcast, hear from representatives from American Tire Distributors and EMC Corporation on the results they've achieved by virtualizing their Oracle environments.

(WEBCAST)

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Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

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Computer Sciences Corporation - Customer Testimonial Video by SAP America, Inc.

March 2012 - (Free Research)

View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application.

(VIDEO)

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