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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 01, 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Understanding Mobility Trends and Mobile Usage Among Business Users by iPass Inc. (E-mail this company)

March 2012 - (Free Research)

Technology and data consumption are evolving faster than mobile networks are able to adapt; what we at iPass are calling “Mobile Darwinism.” Learn more as you explore mobility trends and mobile usage among business users.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Deploying BranchCache: A How -To Guide by Global Knowledge

January 2011 - (Free Research)

This paper examines the benefits of Microsoft's BranchCache solution to allows branch office workers to cache content obtained from head office file and web servers locally.

(WHITE PAPER)

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CW+: Quocirca report: Effective public sector citizen communication by ComputerWeekly.com

August 2010 - (Free Research)

The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change.

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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How to Effectively Secure Electronic Health Records by HP and Intel

February 2012 - (Free Research)

In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection!

(WHITE PAPER)

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HP Advanced Data Center Network Architectures Reference Guide by HP & Intel

May 2011 - (Free Research)

Read this white paper and trace the steps to a successful converged network infrastructure. By identifying today's most important IT trend - virtualization - you'll be on your way to implementing HP supported technologies to enhance your virtualized computer networks.

(WHITE PAPER)

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Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation

March 2009 - (Free Research)

Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

IPV6 Transition – Why the rush ? by ComputerWeekly.com

December 2011 - (Free Research)

This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan.

(ANALYST BRIEF)

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Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Case Study: Medisync Takes Care of Health Providers with EqualLogic Storage by Dell, Inc.

May 2011 - (Free Research)

MediSync's outdated storage infrastructure couldn't handle a new and robust medical application they installed. So they turned to Dell's EqualLogic iSCSI storage array to get the job done. Read this case study for the details.

(CASE STUDY)

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Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation

December 2008 - (Free Research)

This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system

(ANALYST REPORT)

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Three Critical Steps to Improving Product Data Quality by DataFlux Corporation

January 2011 - (Free Research)

This white paper describes a general approach for planning your organization's efforts to improve data quality, providing a data-example-driven perspective of some of the unique challenges of product data quality, as well as discuss and demonstrate three critical steps to improving product data quality.

(WHITE PAPER)

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Healthcare IT Breakthrough: Evolving to Advanced Integration Technology by InterSystems Corporation

August 2010 - (Free Research)

Using examples from six healthcare organizations, this document presents a business case for replacing interface engines, with the advanced capabilities of the InterSystems Ensemble rapid integration and development platform.

(WHITE PAPER)

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Best Practices for Implementing a Data Warehouse on Oracle Exadata Database Machine by Oracle Corporation

September 2010 - (Free Research)

By using the Oracle Exadata Database Machine as a data warehouse platform you have a balanced, high performance hardware configuration. This paper focuses on the other two corner stones, data modeling and data loading, providing a set of best practices and examples for deploying a data warehouse on the Oracle Exadata Database Machine.

(WHITE PAPER)

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Oracle Exadata eBook by Oracle Corporation

August 2011 - (Free Research)

Check out the new Exadata e-book packed with the latest real-world examples, insights, and tips for IT professionals. This interactive e-book experience features customer success stories and video interviews, analyst commentary, a 3-D demo, and more. Download the e-book today.

(EBOOK)

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Exadata Hybrid Columnar Compression by Oracle Corporation

December 2009 - (Free Research)

Exadata Hybrid Columnar Compression enables the highest levels of data compression and provides enterprises with tremendous cost-savings and performance improvements due to reduced I/O. Read this white paper to learn more.

(WHITE PAPER)

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Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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