One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. 

Learn how HP is combining the best new standards-based technologies with a modular architecture that fully optimizes virtualized resources, while meeting business requirements for low total cost of ownership, faster time-to-service, and critical requirements for reliability, IT governance, and compliance. 

Watch this product demo as it illustrates a typical problem-solving process that can be served by a BI solution that incorporates a deeper level of timely business intel to drive the best possible business-improving decisions. 

Because perceptions of converged infrastructure (CI) often vary in the IT industry, HP and Intel contracted Forrester Consulting to survey IT decision-makers internationally on benefits and barriers to implementation of CI. Learn the results of that survey in this white paper. 

An unplanned interruption can have significant impact on operations, revenue and reputation. Yet using the right technology can significantly reduce the labor of recovering from a disruption or disaster. Access this resource to discover how you can maintain an effective disaster recovery strategy with a converged infrastructure solution. 

Check out this white paper to discover why tape may be the best available backup option for today's small and midsize business (SMB). 

Every organization needs a security policy, whether it's a business of one or a multi-national corporation. In this white paper, expert James Michael Stewart reveals 14 key tips for both organizations new to security policies and those looking to tighten up their defenses. 

This case study highlights the challenges faced by an independent production company and the benefits achieved through the adoption of Quantum's StorNext digital workflow solution. 

There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled. 

In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability. 

Read this expert e-brief featuring Danette McGilvray, president and principal of Granite Falls Consulting Inc., and learn how to best manage your data governance program. Discover who should be involved in the process and why, best practices for managing a strong program, common mistakes that can trip up organizations and so much more. 

Deploying cloud computing across your infrastructure has never been easier. This video shows you how.