In this white paper data de-duplication, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases. 

Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions. 

By now you've heard all about what the can cloud offer, but before you jump the gun, you must also consider the risks that this infrastructure model can introduce. This white paper examines a new cloud system that enables a hybrid approach so you can enjoy the cloud without compromise. 

Deploying cloud computing across your infrastructure has never been easier. This video shows you how. 

In this webcast, hear from representatives from American Tire Distributors and EMC Corporation on the results they've achieved by virtualizing their Oracle environments. 

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

This webcast by Quantum technologies highlights the challenges of integrating server virtualization into an existing computing environment and shows you solutions for dramatically improving the efficiency of your backup operation. 

Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, replication, and encryption. 

This white paper reviews the impact of cloud computing on data center networks and describes HP’s approach to building simpler, more secure and automated networks that fully meet the stringent performance, security, reliability and agility demands of the new data center in the Cloud.