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Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this. 
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Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
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Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers. 
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OSS and CRM - Integration That Pays by Comarch Telecommunications

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Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure. 
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Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency. 
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Microsoft Convergence 2012 by ComputerWeekly.com

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Convergence of Sales and Marketing by Neolane Inc.

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Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes. 
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UC Messaging by CDW Corporation

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Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing. 
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Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent

March 2009 - (Free Research)
The mobile transport network is one of the key considerations for mobile service providers planning a network transformation. This paper outlines the challenges associated with transforming the mobile transport network and presents the Alcatel-Lucent approach to effective transformation. 
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What's New With Microsoft Office Communications Server 2007 R2 by Microsoft

March 2009 - (Free Research)
This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform. 
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Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc.

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CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins. 
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Solutions for Network Closets by APC by Schneider Electric

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Convergence, consolidation, virtualization - today's IT trends have turned the network closet into a mission-critical environment. APC solutions give you the level of control, monitoring, and management that today’s more critical systems demand. 
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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

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Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Online Testing for Site Optimization: 101 by WebTrends (E-mail this company)

April 2013 - (Free Research)
Web site optimization can drastically help your business increase conversion rates and bring in revenue, but it is not a simple process. Turn to this informative white paper to learn about the different types and strengths of online testing for site optimization, and determine which process is most effective for your organization. 
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Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.

February 2008 - (Free Research)
This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. 
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Optim™ Data Privacy Solution by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
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