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Featured Sponsors
Real-Time Transaction Inspection by Oversight Systems
Oversight Systems automates the analysis and testing of auditors and fraud examiners to reduce ongoing Sarbanes-Oxley compliance costs and provide quality assurance for financial operations.
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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems
April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
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Differentiate Through Quality Using Exceptional Issue Management by SAP America, Inc.
June 2012 - (Free Research)
Find out how companies are differentiating their brands through superior issue management with SAP Quality Issue Management. The SAP QIM application helps identify, monitor, and analyze quality problems. Integration with other SAP and non-SAP applications delivers a comprehensive view of quality issues and triggers appropriate follow-up.
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Tackling the Top Five Network Access Control Challenges by Juniper Networks, Inc.
March 2011 - (Free Research)
In this document we explore five common networking challenges that enterprises face—network protection, guest user access, network visibility and monitoring, application access control, and identity-based Quality of Service (QoS)—and discuss how UAC can be used to address each
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Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation
June 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
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Improving Operations with Reports, Plans and Metrics by IBM Cognos
August 2008 - (Free Research)
This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
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Whirlpool: Quality Means Loyalty by SAS Institute Inc.
September 2008 - (Free Research)
Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.
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IBM Rational Asset Manager e-Kit by IBM
March 2009 - (Free Research)
Explore the benefits of Rational Asset Manager with this IBM e-Kit. The e-Kit includes demos, white papers and a webcast. Discover how to track and audit your assets to utilize them for reuse, especially within a service-oriented architecture.
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ROC Maestro for Open Systems by ROC Software
ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.
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Oracle Identity Analytics- A Business Perspective by Oracle Corporation
February 2010 - (Free Research)
This white paper reviews what Oracle Identity Analytics is as a solution to start, or complement, your existing identity management deployment towards reaching your identity and access governance goals.
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Automating Resource Monitoring with Robot/CONSOLE by Help/Systems
April 2010 - (Free Research)
Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
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Podcast: Automating Resource Monitoring with Robot/CONSOLE by Help/Systems
April 2010 - (Free Research)
Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.
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Online Dating: Keeping Your Members Safe from Online Scams and Predators by iovation, Inc.
June 2009 - (Free Research)
This whitepaper will help you understand what new and innovative techniques can be used to protect the reputation of your business, keep your members in a safe and trusted environment, while keeping the fraudsters out. Device fingerprinting helps identify the bad guys so sites can eliminate their accounts from the network once and for all.
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
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NetMRI -- Take Control of Network Configurations and Changes by Netcordia
September 2009 - (Free Research)
Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more.
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IPTV Test and Measurement Best Practices by Alcatel-Lucent
January 2007 - (Free Research)
This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system.
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The Guide to Data Movement and Governance by IBM
November 2011 - (Free Research)
Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations.
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