The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

Case Study: Audi-Volkswagen Middle East Improves Procurement Control by Kofax, Inc. February 22, 2013 - (Free Research) This white paper demonstrates how Audi-Volkswagen Middle East found a user-friendly, easy-to-use BPM system that did not require high levels of technical expertise from in-house staff. The solution they chose was able to meet their "no-coding" requirement while enhancing the performance of their existing IT systems.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 23 April 2013: Time runs out for Windows XP – what should you do? by ComputerWeekly.com April 23, 2013 - (Free Research) In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.  (EZINE) READ ABSTRACT |

HP Warranty & Claims Management for Manufacturing - Solution Overview by Hewlett-Packard Limited September 07, 2012 - (Free Research) Outsourcing services from your manufacturing company means you lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to users not part of your company. Read this paper to learn how an application can help address these needs.  (WHITE PAPER) READ ABSTRACT |

5 Critical Factors to In-House eDiscovery Success by Clearwell Systems August 01, 2009 - (Free Research) eDiscovery for civil litigation is a fact of life in the enterprise. This Technology in Brief, written by Christine Taylor form the Taneja Group, will discuss the top 5 critical factors of an in-house eDiscovery solution.  (ANALYST REPORT) READ ABSTRACT |

MarketScope for E-Discovery Software Product Vendors by Clearwell Systems December 21, 2009 - (Free Research) Recession has accelerated the move to in-house e-discovery and more companies have brought, or are considering bringing, e-discovery in-house. This report will help enterprises build a business case, create a list of possible vendors and determine which ones best meet their needs.  (WHITE PAPER) READ ABSTRACT |

Exchange Insider E-Zine Volume 9: Exchange Server: To Host or Not to Host? by SearchExchange.com April 27, 2011 - (Free Research) Some applications are a natural fit for the cloud; some are better kept within your administrators’ control. What about Exchange Server? Volume 9 of the Exchange Insider E-zine outlines the pros, cons and costs of running Exchange Server in-house and in the cloud.  (EZINE)

Video: Transition to BPO by Hewlett-Packard Company March 27, 2013 - (Free Research) In this brief Computer Weekly webcast, learn why BPO important strategy and what to expect during any transition to BPO. Explore the merits of the three approaches: in-house, outsourced, and hybrid model. And discover how you can achieve certain benefits.  (WEBCAST) READ ABSTRACT |

Implement Money and Time Savings Strategies by CCSS April 27, 2010 - (Free Research) The powerful functionality and continued development of the QSystems Management Suite is driven by our commitment to meet the ever-changing, real-world needs of our customers. Learn more about money and time saving strategies available for your business by reading these examples.  (WHITE PAPER) READ ABSTRACT |

Cloud-ready networks - WAN Governance for cloud computing by IPANEMA TECHNOLOGIES February 09, 2011 - (Free Research) Cloud computing simplifies enterprise application delivery with resource flexibility, investment-less OPEX models, and no need for specialized in-house support resources.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: A Look at Hosted Exchange and Hosted Email by USA.NET, Inc. August 01, 2009 - (Free Research) Nowadays, more and more IT shops are considering hosted Exchange services rather than running their mail server locally. They need to decide whether or not it is right for their company. Take a deeper look at hosted Exchange and hybrid models in this presentation transcript of the 'A Look at Hosted Exchange and Hosted Email' webcast.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation August 2008 - (Free Research) Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 22 January 2013: Technology takes off at Heathrow Terminal 2 by ComputerWeekly.com January 2013 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the building of Heathrow's high-tech Terminal 2 and hear from its CIO about the IT innovations. John Lewis saw 44% online sales growth over Christmas – we find out how the IT team delivered. And News International talks about moving its IT to Amazon's public cloud. Read the issue now.  (EZINE) READ ABSTRACT |

Presentation Transcript: Managing IT Resources in a Hybrid Cloud Environment by Intel November 2011 - (Free Research) This presentation transcript defines the key challenges of managing IT resources in a hybrid cloud model and some ways to overcome them.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Software Internationalization/Translation/Localization Services by Globalization Partners International Globalization Partners International (GPI) provides Global Translation, Localization (L10N) and Internationalization (I18N) services into over 50 languages helping companies develop global software.  (SERVICE)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

Using Informatica to Improve Data Management, Increase User Productivity, and Reduce Costs: A Case Study of AT&T by Informatica May 2010 - (Free Research) Read this paper to learn how AT&T utilized Informatica Data Archive to bring its database growth under control and improve application performance by reducing the amount of total storage required as well as trimming the amount of time required to load and back up its application data sets.  (CASE STUDY) READ ABSTRACT |

How to Handle the New Customer Revolution by Oracle Corporation October 2012 - (Free Research) Watch this video to learn why the cloud is the best way to deliver agile customer service because of its continuous updates and minimal IT capability requirements.  (WEBCAST) READ ABSTRACT |

Buy Vs. Build: Embedding Analytics Into SaaS or Cloud Apps by Information Builders May 2013 - (Free Research) Consult this white paper to learn more about software-as-a-service (SaaS) and cloud computing. It recognizes the question if your business should buy or build cloud-based applications. Is outsourcing worth the saved money, resource and other benefits? Read on now to uncover the answer.  (WHITE PAPER) READ ABSTRACT |

e-Discovery Best Practices for the In-House Counsel Podcast by Zylab International, Inc. (E-mail this company) February 2013 - (Free Research) Because of the disclosure and transparency responsibilities facing today's organizations, in-house legal counsel must be well informed about e-Discovery policies. In this podcast, Johannes Scholtes professor at the University of Maastricht and Chief Strategy Officer of ZyLAB will give a brief history of e-Discovery and information governance.  (PODCAST) READ ABSTRACT |

e-Discovery Best Practices for the In-House Counsel by Zylab International, Inc. (E-mail this company) February 2013 - (Free Research) Because of the disclosure and transparency responsibilities facing today's organizations, in-house legal counsel must be well informed about eDiscovery policies. In this webinar, Johannes Scholtes professor at the University of Maastricht and Chief Strategy Officer of ZyLAB will give a brief history of e-Discovery and Information Governance.  (WEBCAST) READ ABSTRACT |

Advantages of Managed Security Services vs. In-house Security Information Management (SIM) by Dell SecureWorks UK March 2011 - (Free Research) The intent of this paper is to provide an executive-level summary of the potential costs associated with managing information security in-house and highlights the advantages of using a Managed Security Services Provider (MSSP) to reduce costs and improve the quality of protection.  (WHITE PAPER) READ ABSTRACT |

WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp. September 2010 - (Free Research) THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it.  (CASE STUDY) READ ABSTRACT |

Outsourced records management: Cut costs without cutting corners by Iron Mountain March 2012 - (Free Research) How can you cut costs of storing vast amounts of unnecessary data? Gain 8 quick tips for faster, more-reliable information management.  (WHITE PAPER) READ ABSTRACT |

Exchange 2007: In-house vs. Hosted - 5 Myths Debunked by Intermedia December 2008 - (Free Research) In this Webinar, we explore the details of an Exchange 2007 migration and some of its most common ecosystem components, and how that deployment differs between an on-premise and a hosted solution.  (WEBCAST) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.) February 2010 - (Free Research) The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.  (WHITE PAPER) READ ABSTRACT |

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