The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies. 

There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance. 

Since the creation of the Agile Manifesto, many development teams have embraced the guidelines of agile. However, it’s likely that other internal development teams or partners that you work with haven’t completely left behind “old school” methods. Learn how to stay in control and keep development efficient even when everyone isn’t completely agile. 

With the profitability of exploiting information systems, coupled with the emergence of crimeware and services; fraud has grown from a criminal activity into an industry. This paper examines the industrialization of fraud and how organizations must respond with a comprehensive strategy that integrates intelligence with multiple security controls. 

Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. 

This white paper looks at traditional backup and recovery methods and why they do not work well in virtual environments, as well as the new backup and recovery methods that were developed specifically for virtualization. 

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.   

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. 

Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes. 

E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size. 

In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now. 

As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.