It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. 

In this week’s issue of Computer Weekly, we look at the key trends and technologies that will be on IT leaders’ agenda in 2012. Our first Buyer’s Guide of the year examines how IT consumerisation will affect business technology; and Home Office IT director Denise McDonagh tells us why government IT isn’t working. Download the new issue now. 

Keeping up with a quickly expanding business is difficult if you do not have the right tools. Read on to learn how Cricket Communications handled its growing business' operations with an enterprise application, data and operational management system. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation. 

Download the Open Group Service Integration Maturity Model (OSIMM). 

This extensive survey from Aberdeen Group examines how various sales performers are using electronic signatures. 

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process. 

Read this white paper to learn how to effectively manage these large scale networks to ensure that customers are receiving the level of service for which they have contracted. 

This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing. 

Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 

This brief yet informative analyst report from Gartner Research Inc., explains why Software-as-a-Service (SaaS) eSignature systems are gaining popularity in North America and their pros and cons.