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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.  (CASE STUDY) READ ABSTRACT |

Controlling Risk: Quality Management for SAP® Implementations and Upgrades by Hewlett-Packard Company November 2008 - (Free Research) This paper summarizes the benefits of using HP software throughout the SAP application lifecycle, while focusing primarily on ensuring a smooth implementation, upgrade and go live with SAP applications.  (WHITE PAPER) READ ABSTRACT |

Peace of Mind for the Life of Your Business by Cisco Systems, Inc. August 2008 - (Free Research) In today's rapidly changing marketplace, small businesses are facing new challenges and competitive pressures. Read this whitepaper to learn how to choose the right vendor to build the solutions that your business needs.  (WHITE PAPER) READ ABSTRACT |

E-Book: A CIO’s Guide to Outsourcing by Dimension Data November 2010 - (Free Research) Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more!  (EBOOK) READ ABSTRACT |

Big Data and the Cloud by HP & Intel® December 2012 - (Free Research) Read this e-guide for advice on finding the right vendor and utilizing these new cloud analytics and BI services to use big data for business benefit.  (EGUIDE) READ ABSTRACT |

Key Considerations For Online Backup by 3X Systems September 2009 - (Free Research) This E-Guide will highlight the key considerations to be aware of when evaluating online backup solutions and will also highlight critical questions to ask vendors.  (EGUIDE) READ ABSTRACT |

Prepare For Vendor Audits and Improve Software Asset Management with Integrated IBM Solutions by IBM December 2010 - (Free Research) Read on to learn how effective software asset management can support both cost effectiveness and cost efficiency through automation and by matching inventory with actual deployments, thereby helping to reduce over- and under-licensing.  (WHITE PAPER) READ ABSTRACT |

Do I Know You? Solid-state Vendors Need Brands or OEM Contracts by The 451 Group (E-mail this company) October 2011 - (Free Research) Late last year, 451 Research evaluated two solid-state storage variants: Solid-sate drives and solid-state cache in networked storage. This paper breaks down the detailed examination, and you can access the key findings here. Read on to learn who the top-ranked vendors are, find 8 top SSD drive criteria and hear what your peers said about SSD!  (WHITE PAPER) READ ABSTRACT |

Best Practices in eCatalog Management by Ariba, Inc. June 2010 - (Free Research) At the heart of procurement systems is a catalog. Even in environments lacking automation, requisitioners consult a hard copy or customer service reps use a catalog at the other end of a phone line. Getting everyone to use the correct catalog from a preferred vendor at the contracted price will ensure that negotiated savings are actually realized.  (WHITE PAPER) READ ABSTRACT |

CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com October 2010 - (Free Research) Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.  (WHITE PAPER) READ ABSTRACT |

Reducing Risk through Requirements-driven Quality Management: An End-to-end Approach by Hewlett-Packard Company December 2008 - (Free Research) This white paper explains a structured way to manage requirements and how risk-based requirements and quality management are inseparable from the larger process of managing the planning, test and release of a software system.  (WHITE PAPER) READ ABSTRACT |

Evaluating and Contracting for Cloud Financials Best Practice Considerations by Intacct Corporation March 2010 - (Free Research) Choosing a cloud computing solution can seem like a daunting task. Where do you start? What questions do you ask? What do you specifically need to look out for? This paper answers these questions and more. Continue reading to learn the best practices for choosing a cloud computing solution.  (WHITE PAPER) READ ABSTRACT |

Be a multi-sourced IT services broker by Hewlett-Packard Company August 2012 - (Free Research) This white paper explores how CIOs can take advantage of a cloud-enabled, multi-vendor approach to IT service delivery, and offers guidance on how to buy and integrate these IT services to gain the most value for your business.  (WHITE PAPER) READ ABSTRACT |

Upgrade Strategies and Third-Party Support: Taking Back Control of Your Enterprise Applications Road Map by Rimini Street, Inc. June 2011 - (Free Research) How to use third-party support to get information on enterprise application software licensing renewels.  (WHITE PAPER) READ ABSTRACT |

E-Book: Best Practices for Selecting Midmarket ERP Software by itelligence, Inc. September 2010 - (Free Research) Navigating the ERP software market can be a big challenge. Experts say there are over 80 different ERP packages available today. Choosing an ERP package means answering challenging questions about requirements, vendor services and deployment style. In this eBook, get advice and best practices for the ERP software selection process.  (EBOOK) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Running Lean in 2010 by SearchCIO.com March 2010 - (Free Research) Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010.  (EZINE)

ECM as a Cloud Platform: Keep it simple by SpringCM March 2011 - (Free Research) Manual and siloed document processes can leave you literally drowning in paper with higher operational costs, less visibility and reduced agility. ECM can bring greater speed, reliability and efficiency to business processes as well as provide better assurance and process visibility to managing contracts and slash document processing costs.  (WHITE PAPER) READ ABSTRACT |

Get more: HP SAP Applications Management Services– Enterprise Solutions Overview by Hewlett-Packard Limited May 2012 - (Free Research) How can you gain better application portfolio transparency while reducing the cost of daily operations so that more of your IT budget is available to fund strategic innovation? Read this paper to learn best practices for application portfolio management that can help you make a significant, immediate effect on your IT budget and business agility.  (WHITE PAPER) READ ABSTRACT |

Consolidating Oracle E-Business Suite on Oracle’s SPARC SuperCluster Technical Whitepaper by Oracle Corporation December 2012 - (Free Research) This white paper describes the deployment of Oracle E-Business Suite on SPARC SuperCluster which addresses these concerns by providing an innovative way to accelerate deployment and reduce operational costs throughout the Oracle E-Business Suite lifecycle.  (WHITE PAPER) READ ABSTRACT |

Top 10 Project Management Trends for 2013 by ComputerWeekly.com January 2013 - (Free Research) A global panel of experts identify the top 10 trends in project management in 2013  (ESSENTIAL GUIDE) READ ABSTRACT |

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM).  (ESSENTIAL GUIDE) READ ABSTRACT |

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks August 2007 - (Free Research) Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey.  (WHITE PAPER) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.  (WHITE PAPER) READ ABSTRACT |

Be a multi-sourced IT services broker by Hewlett-Packard Company February 2013 - (Free Research) Access this white paper to learn about an advanced service integration and management (SIAM) model that can help reduce the costs and complexities of global multi-supplier IT environments. Discover key advice for becoming a successful IT service broker.  (WHITE PAPER) READ ABSTRACT |

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