The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by Hewlett-Packard Company December 2007 - (Free Research) Read this white paper to learn how to effectively manage these large scale networks to ensure that customers are receiving the level of service for which they have contracted.  (WHITE PAPER) READ ABSTRACT |

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine December 2010 - (Free Research) This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations.  (EZINE)

Handle with Care: Calculating and managing risk is tricky business by SearchSecurity.co.UK March 2011 - (Free Research) In this inaugural issue of Information Security Europe, our cover story dives-deep into the difficult task of calculating and managing risk in the ever-changing European threat landscape.  (EZINE)

Cloud backup best practices: Evaluating cloud backup services by SearchStorage.com August 2011 - (Free Research) In this tutorial on cloud backup best practices, learn what you should look for in potential cloud data backup services, questions to ask potential vendors, management and security concerns, and cloud backup services that are popular with larger enterprises. Read on to learn more.  (EGUIDE) READ ABSTRACT |

CW Buyer's Guide: Outsourcing   by ComputerWeekly.com July 2011 - (Free Research) This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance.  (ESSENTIAL GUIDE) READ ABSTRACT |

Working With Open Source Companies by FuseSource November 2007 - (Free Research) This paper discusses several key differences between closed and open source software vendor management, providing advice for managing your deployments and investments in open source technologies.  (WHITE PAPER) READ ABSTRACT |

Forrester Study: Total Economic Impact of WebSphere Application Server by IBM May 2010 - (Free Research) Forrester Research recently conducted a study to determine the total economic impact (TEI) on one organization that replaced its existing open source application server with a market-leading application development platform alternative. Read this report to discover the benefits this company achieved.  (WHITE PAPER) READ ABSTRACT |

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management by ComputerWeekly.com December 2010 - (Free Research) Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do?  (WHITE PAPER) READ ABSTRACT |

E-Guide: Managed Services FAQ by Pillar Data Systems March 2011 - (Free Research) In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.  (EGUIDE) READ ABSTRACT |

IT Handbook: Offsite Messaging Decisions for the Exchange Admin by Mimecast November 2011 - (Free Research) Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea?  (EBOOK)

Who Killed the Storage Industry? by Virtual Iron Software, Inc. December 2007 - (Free Research) In this Tech Talk, Ed Walsh, Virtual Iron's President and CEO speaks about the dramatic impact that server virtualization is having on network storage vendors and end-users.  (WEBCAST) READ ABSTRACT |

E-Book: A CIO’s Guide to Outsourcing by Dimension Data November 2010 - (Free Research) Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more!  (EBOOK) READ ABSTRACT |

Prepare For Vendor Audits and Improve Software Asset Management with Integrated IBM Solutions by IBM December 2010 - (Free Research) Read on to learn how effective software asset management can support both cost effectiveness and cost efficiency through automation and by matching inventory with actual deployments, thereby helping to reduce over- and under-licensing.  (WHITE PAPER) READ ABSTRACT |

Do I Know You? Solid-state Vendors Need Brands or OEM Contracts by The 451 Group (E-mail this company) October 2011 - (Free Research) Late last year, 451 Research evaluated two solid-state storage variants: Solid-sate drives and solid-state cache in networked storage. This paper breaks down the detailed examination, and you can access the key findings here. Read on to learn who the top-ranked vendors are, find 8 top SSD drive criteria and hear what your peers said about SSD!  (WHITE PAPER) READ ABSTRACT |

CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com October 2010 - (Free Research) Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.  (WHITE PAPER) READ ABSTRACT |

Best Practices in eCatalog Management by Ariba, Inc. June 2010 - (Free Research) At the heart of procurement systems is a catalog. Even in environments lacking automation, requisitioners consult a hard copy or customer service reps use a catalog at the other end of a phone line. Getting everyone to use the correct catalog from a preferred vendor at the contracted price will ensure that negotiated savings are actually realized.  (WHITE PAPER) READ ABSTRACT |

Reducing Risk through Requirements-driven Quality Management: An End-to-end Approach by Hewlett-Packard Company December 2008 - (Free Research) This white paper explains a structured way to manage requirements and how risk-based requirements and quality management are inseparable from the larger process of managing the planning, test and release of a software system.  (WHITE PAPER) READ ABSTRACT |

Evaluating and Contracting for Cloud Financials Best Practice Considerations by Intacct Corporation March 2010 - (Free Research) Choosing a cloud computing solution can seem like a daunting task. Where do you start? What questions do you ask? What do you specifically need to look out for? This paper answers these questions and more. Continue reading to learn the best practices for choosing a cloud computing solution.  (WHITE PAPER) READ ABSTRACT |

Be a multi-sourced IT services broker by Hewlett-Packard Company August 2012 - (Free Research) This white paper explores how CIOs can take advantage of a cloud-enabled, multi-vendor approach to IT service delivery, and offers guidance on how to buy and integrate these IT services to gain the most value for your business.  (WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Running Lean in 2010 by SearchCIO.com March 2010 - (Free Research) Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010.  (EZINE)

E-Book: Best Practices for Selecting Midmarket ERP Software by itelligence, Inc. September 2010 - (Free Research) Navigating the ERP software market can be a big challenge. Experts say there are over 80 different ERP packages available today. Choosing an ERP package means answering challenging questions about requirements, vendor services and deployment style. In this eBook, get advice and best practices for the ERP software selection process.  (EBOOK) READ ABSTRACT |

Be a multi-sourced IT services broker by Hewlett-Packard Company February 2013 - (Free Research) Access this white paper to learn about an advanced service integration and management (SIAM) model that can help reduce the costs and complexities of global multi-supplier IT environments. Discover key advice for becoming a successful IT service broker.  (WHITE PAPER) READ ABSTRACT |

Upgrade Strategies and Third-Party Support: Taking Back Control of Your Enterprise Applications Road Map by Rimini Street, Inc. June 2011 - (Free Research) How to use third-party support to get information on enterprise application software licensing renewels.  (WHITE PAPER) READ ABSTRACT |

Get more: HP SAP Applications Management Services– Enterprise Solutions Overview by Hewlett-Packard Limited May 2012 - (Free Research) How can you gain better application portfolio transparency while reducing the cost of daily operations so that more of your IT budget is available to fund strategic innovation? Read this paper to learn best practices for application portfolio management that can help you make a significant, immediate effect on your IT budget and business agility.  (WHITE PAPER) READ ABSTRACT |

ECM as a Cloud Platform: Keep it simple by SpringCM March 2011 - (Free Research) Manual and siloed document processes can leave you literally drowning in paper with higher operational costs, less visibility and reduced agility. ECM can bring greater speed, reliability and efficiency to business processes as well as provide better assurance and process visibility to managing contracts and slash document processing costs.  (WHITE PAPER) READ ABSTRACT |

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