ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 

During past economic slowdowns companies didn’t plan ahead to safeguard the ability to grow profitably. While the current economic downturn shows a need to reduce costs, many SMMs are also pursuing growth. They’re responding to market pressures and rising costs by targeting IT solutions like industry-specific ERP to set the stage for future growth. 

With the Auto-Snapshot Manager/Microsoft Edition (ASM/ME) from Dell, significant improvements to the storage efficiency of Exchange will be made by reducing the amount of storage actually used in a SAN deployment. 

This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. 

For years, Donnelly managed operations using an OS/2 operating system and various software packages. While Donnelly achieved much success using the OS/2 platform and manual scheduling, the company’s growth eventually began outpacing the system’s capacity. With EnterpriseIQ in place, Donnelly has seen improvements in every aspect of its business. 

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. 

For every area of your datacenter, Sun Professional Services has created a tailored assessment service. 

This chapter discusses the process of evaluating and purchasing backup products. Also discussed are the issues to be aware of during this process, such as recovery deadlines, scalability, security, and more. 

Meeting business expectations can be tough, especially when trying to keep up with the dynamics of the IT industry. This white paper outlines today's top five ways to jumpstart your unified infrastructure management approach. 

ERP on the Shop Floor is as critical to the viability of the enterprise as any component in the execution of manufacturing. High performing manufacturers have found that full integration of real-time operational data collected from the shop floor to the top floor is key to reducing costs, streamlining operations and improving customer satisfaction. 

When trying to achieve continuous compliance with internal policies and external regulations, organizations need to replace traditional processes with a new best practice approach and new innovative technology, such as that provided by IBM Tivoli Endpoint Manager. 

Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Invite your entire team to view this free Webcast and learn about business-to-business email and search engine marketing strategies.