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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Gartner: How to build an online community by ComputerWeekly.com

February 14, 2014 - (Free Research)
Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs. 
(ANALYST BRIEF) READ ABSTRACT |

Faster PHP Through Java by Caucho Technology

March 18, 2009 - (Free Research)
Using benchmarks and code samples throughout to anchor the discussion, this paper explores how Quercus - Caucho's Java implementation of PHP - can perform faster than the standard Apache-based PHP both in synthetic benchmarks and real-world applications. The results are quite impressive. 
(WHITE PAPER) READ ABSTRACT |

BPO Edge Finance and Accounting Edition 2013 by HP

May 31, 2013 - (Free Research)
In this resource, learn how finance and accounting innovations can spur strategic initiatives, the importance of standardizing processes, how big data can lead to big opportunities, and much more. 
(EBOOK)

BPM for Dummies by IBM

February 29, 2012 - (Free Research)
Sound business process management (BPM) enables businesses to revamp theirs ways of doing things to make better, faster, and more financially-sound decisions. Access this resource for a concise yet comprehensive exploration of BPM in the familiar style of the "For Dummies" series. 
(EBOOK) READ ABSTRACT |

Requirements-Driven Quality ROI Calculator from IBM Rational by IBM

November 04, 2009 - (Free Research)
Check out these three ROI calculators for estimates on your return on investment using one or more IBM solutions. 
(ASSESSMENT TOOL) READ ABSTRACT |

Transform customer experiences and relationships: Three disruptive forces combine for breakthrough innovation by Hewlett-Packard Company

June 30, 2012 - (Free Research)
In this helpful resource, explore how you can leverage data management, decision support, and agile services to better manage the customer information lifecycle, improve the customer's sentiment about your organization, and turn customers into advocates. 
(WHITE PAPER) READ ABSTRACT |

Shift from data to insight: A new approach to business intelligence and analytics by Hewlett-Packard Company

July 31, 2012 - (Free Research)
To fully realize the value of all the data available, companies need to take a more scientific, collaborative approach to business intelligence (BI). In this helpful resource, learn about a relationship-based approach to BI and analytics that realigns key responsibilities to better match the needs of your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Complete Process Automation to be More Productive by OpenText

November 30, 2013 - (Free Research)
This white paper highlights a complete process automation and case management system that enables organizations to become more agile, more productive, and more competitive. 
(WHITE PAPER) READ ABSTRACT |

Next Generation BPM Thinking by OpenText

April 23, 2014 - (Free Research)
Today, it is evident that Business Process Management (BPM) has lost focus on delivering successful business outcomes. In this white paper, discover what the entire industry needs to do in order to re-focus on business outcomes and, ultimately, generate more money or protect existing money. 
(WHITE PAPER) READ ABSTRACT |

What role does BPM play and how can it help you improve your business operations? by OpenText

December 31, 2013 - (Free Research)
Your business processes are fundamentally linked to operations and overall performance. Achieving efficient, flexible, and agile processes involves collaboration between business and IT -- which is where many businesses fall short. Fortunately, business process management (BPM) can address all of these issues. 
(WHITE PAPER) READ ABSTRACT |

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText

April 19, 2013 - (Free Research)
Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time. 
(WHITE PAPER) READ ABSTRACT |

How COOs are Making Their Operations More Customer-centric by IBM

October 31, 2013 - (Free Research)
This white paper dives deep into the importance of the COO becoming a true business partner in driving strategic change. See how these operations execs are differentiating their companies by providing customers with instant, seamless and insightful experiences. 
(WHITE PAPER) READ ABSTRACT |

Trends in IT-Enabled Business Innovation by Hewlett-Packard Company

April 10, 2014 - (Free Research)
Modern organizations are seizing technology as a leverage point to develop and maintain a competitive advantage. In this white paper, discover the ways winning organizations are achieving IT-enabled business innovation to move ahead – and stay ahead – of the competition. 
(WHITE PAPER) READ ABSTRACT |

Create a strong, dynamic customer experience by Hewlett-Packard Company

November 30, 2012 - (Free Research)
In this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services. 
(WHITE PAPER) READ ABSTRACT |

Integrating Application Management and Business Analytics with Other IT Management Systems by Extreme Networks (E-mail this company)

May 23, 2014 - (Free Research)
This informative guide explores a top tool for network visibility and outlines the benefits of centralized visibility and management. 
(WHITE PAPER) READ ABSTRACT |

Network-Powered Applications Analytics Webinar by Extreme Networks (E-mail this company)

May 22, 2014 - (Free Research)
This informative resource outlines a unique networking analytics tool that enables greater business performance by improving user experience, engagement and organizational efficiency. 
(WHITE PAPER) READ ABSTRACT |

Turning Your Network Into a Strategic Business Asset by Extreme Networks (E-mail this company)

May 31, 2014 - (Free Research)
This informative guide explores the role of analytics in your network performance management strategy. 
(WHITE PAPER) READ ABSTRACT |

The Top 5 BYOD Predictions for This Year by Extreme Networks (E-mail this company)

February 28, 2014 - (Free Research)
This resource reveals the top 5 predictions for mobility in 2014, and how this affects how you manage your IT infrastructure. 
(WHITE PAPER) READ ABSTRACT |

DDoS Attacks Reach Critical Levels: How to Proactively Combat Network Threats by Verisign, Inc.

December 31, 2012 - (Free Research)
This paper draws on Verisign's DDoS mitigation expertise to examine the threat of DDoS in the context of IT availability and enterprise risk management. 
(WHITE PAPER) READ ABSTRACT |

Give Digital a Business Focus by Hewlett-Packard Company

April 30, 2014 - (Free Research)
The following white paper explores the need for information systems that effectively respond to the new consumer's wide choice of interaction methods. Uncover how digitization can help and what you can do to implement an effective strategy. 
(WHITE PAPER) READ ABSTRACT |

HP’s Application Fitness and Value Assessment by Hewlett-Packard Company

April 02, 2014 - (Free Research)
Is your application portfolio in sync with current business requirements? Learn how an HP Application Fitness and Value Assessment can position your apps and platforms for the future. 
(WHITE PAPER) READ ABSTRACT |

Thriving in a BYOD World: 3 steps to Enterprise Mobility by Hewlett-Packard Company

March 13, 2014 - (Free Research)
Read this resource to reveal 3 critical steps to take when building a complete and secure mobile strategy. 
(WHITE PAPER) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Company

February 24, 2014 - (Free Research)
Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications. 
(WEBCAST)

The New Style of IT by Hewlett-Packard Company

January 17, 2014 - (Free Research)
This short webcast highlights some of the biggest technologies that are affecting businesses today, and what they mean for the role of IT. 
(WEBCAST) READ ABSTRACT |

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