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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com
March 26, 2013 - (Free Research)
In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.
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Faster PHP Through Java by Caucho Technology
March 18, 2009 - (Free Research)
Using benchmarks and code samples throughout to anchor the discussion, this paper explores how Quercus - Caucho's Java implementation of PHP - can perform faster than the standard Apache-based PHP both in synthetic benchmarks and real-world applications. The results are quite impressive.
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BPM in a governed SOA environment by IBM
October 31, 2011 - (Free Research)
This white paper outlines how business process management (BPM) capabilities (process, design, execution and more) must align with service-oriented architecture (SOA), and the life cycles of processes and services must be effectively coordinated. Inside, find the principles for building BPM solutions that use governed services.
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Energy Saving Trust case study by IBM
June 17, 2013 - (Free Research)
Learn how Energy Saving Trust leveraged IBM technology for analytics and GIS that provided insight into energy efficiency.
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Power NI Power Procurement Business by IBM
June 30, 2012 - (Free Research)
Electricity retailer Power NI implemented analytics to meet single market requirements and optimise risk management.
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BAO for Pharma by IBM
June 05, 2013 - (Free Research)
Managing and analysing data can help the pharma industry innovate and speed regulatory approval and time to market.
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BAO in the Auto Industry by IBM
June 05, 2013 - (Free Research)
The auto industry needs to harness data to tailor customer interactions and marketing campaigns, creating needed change.
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The Future of the IT Department by IBM
June 05, 2013 - (Free Research)
IT departments will evolve into a more strategic role brokering services as the enterprise adopts cloud computing.
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BAO in Energy and Utilities by IBM
June 04, 2013 - (Free Research)
Analytics provide insight to help energy and utilities meet the needs of customers and government, improving margins.
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BAO for Consumer Products by IBM
June 04, 2013 - (Free Research)
Businesses must use the latest optimization techniques to analyse data, craft promotions and generate customer loyalty.
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Big Data in the Insurance Industry by IBM
March 31, 2012 - (Free Research)
Insurers can take three steps to harness an explosion of big data for claims, customer retention and fraud detection.
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BAO in the Telco industry by IBM
June 04, 2013 - (Free Research)
Analytics can drive revenue for telcos by providing customer experience insight and paving the way for improved offerings.
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Analytics in the Boardroom by IBM
June 04, 2013 - (Free Research)
Carefully targeted analytics create certainty with customers, risk and regulation to speed enterprise decision-making.
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The Dawn of Big Data by IBM
December 31, 2012 - (Free Research)
Learn more about high-volume unstructured data, and how specially designed technologies can make big data work for you.
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The forward thinker’s guide to Cloud by IBM
October 17, 2012 - (Free Research)
Learn how forward-thinking organisations are embracing the cloud and driving innovation in the marketplace.
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Top 10 Ways to Increase IT ROI Without Adding Staff by Dell KACE
December 31, 2011 - (Free Research)
The biggest line item in IT budgets is people, so staffing must be addressed. This informative paper outlines the top ten ways to increase IT return on investment (ROI) without adding staffing.
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