Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
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Customer Experience Exchange, Issue 7 by SearchCRM November 13, 2012 - (Free Research) This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.  (EZINE) READ ABSTRACT |

Security visualisation by ComputerWeekly.com January 18, 2013 - (Free Research) This article in our Royal Holloway Information Security Thesis series shows how to generate a visual representation of a dataset and use visualisation in the evaluation of known security vulnerabilities.  (ESSENTIAL GUIDE) READ ABSTRACT |

E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft October 28, 2011 - (Free Research) This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan.  (EBOOK)

Niksun NetDetectorLIVE Data Sheet by NIKSUN NetDetectorLive is a content and compliance monitoring appliance enabling companies to monitor content flowing in and out of their corporate networks.  (HARDWARE PRODUCT)

Information Security Magazine: May 2010 - Data: Do you know where it’s going? by Information Security Magazine May 03, 2010 - (Free Research) This month’s cover story deals with database activity monitoring and how to keep vigilant watch over your data. Other features cover new stealthy and sophisticated malware that aims at hijacking business banking accounts and Windows 7 operating system security improvements. Read on and take a look at all three featured articles and much more.  (EZINE)

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText April 19, 2013 - (Free Research) Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time.  (WHITE PAPER) READ ABSTRACT |

Article: Design Patterns for Case Management by EMC Corporation August 01, 2011 - (Free Research) This article discusses how using a ‘case management’ construct as an organizing principle can often simplify the challenges associated with complex decision-intensive processes.  (WHITE PAPER) READ ABSTRACT |

Information Security Magazine, June 2009 - SIMs: More than just a pile of logs by Information Security Magazine June 10, 2009 - (Free Research) This month's issue of Information Security Magazine covers a breadth of topics. The cover story this month is about SIM and how it can boost compliance, visibility, and overall business intelligence. Other featured articles cover risk management, convergence, and even the security concerns that come with cloud computing. Read on to learn more.  (EZINE)

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com July 31, 2012 - (Free Research) This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.  (ANALYST BRIEF) READ ABSTRACT |

Developing HTML5 Applications for AppUp: Part 1 A Simple Example by Intel December 15, 2011 - (Free Research) This is the first in a series of articles covering how to develop HTML5 applications for Intel AppUp. This first article will cover the basics of getting a minimal application packaged using the Encapsulator tool. Later articles will describe some larger example applications that illustrate different features of HTML5.  (TRAINING GUIDE)

The Forrester Wave™: Business Process Management for Document Processes, Q3 2007 by EMC Corporation July 2007 - (Free Research) To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Sharepoint E-zine Vol.1: Governance Implementation Management by SearchWinIT August 2008 - (Free Research) SearchWinIT.com's SharePoint e-zine – is a monthly Web magazine packed with in-depth articles and tips written by SharePoint to make you a SharePoint master. Our editorial focuses on three main areas: governance, management and implementation.  (EZINE) READ ABSTRACT |

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine December 2010 - (Free Research) This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations.  (EZINE)

LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc. December 2011 - (Free Research) This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program.  (WHITE PAPER) READ ABSTRACT |

Information Security Magazine - February 2010: Under Control by Information Security Magazine February 2010 - (Free Research) Feature articles this month cover bringing data loss prevention coverage to mobile endpoints, readers’ security priorities and top investments for 2010, and new compliance mandates in Massachusetts and Nevada that signal a new generation of data protection laws. Read on for these great articles and more.  (EZINE)

IT matters again by ComputerWeekly.com December 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.  (IT BRIEFING) READ ABSTRACT |

Cloud computing for the enterprise, Part 3: Using WebSphere CloudBurst to create private clouds by IBM May 2011 - (Free Research) This article provides an introduction to IBM® WebSphere® CloudBurst™ and WebSphere Application Server Hypervisor Edition.  (WHITE PAPER) READ ABSTRACT |

A Smarter Approach to WAN Optimization by Exinda Networks May 2009 - (Free Research) Network managers and administrators face the daunting task of effectively monitoring and managing network resources while meeting user expectations for network performance across the WAN. At the same time, they have to reduce operating costs and do more with less. Read on to learn how a unified performance management (UPM) solution can help.  (WHITE PAPER) READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 4 by SearchBusinessAnalytics April 2012 - (Free Research) This edition of BI Trends & Strategies features a lead article by SearchCIO.com's Linda Tucci, who offers a helping hand in the quest to dismantle the dreaded data silo. The second piece outlines mobile BI, including a reference to Apple's iPad, and the final article delves into the world of performance management.  (EZINE)

WAN Speak Musings – Volume I by ComputerWeekly.com May 2013 - (Free Research) Analysts Clive Longbottom and Bob Tarzey discuss all things network related in this series of 12 short business focused articles.  (ANALYST REPORT) READ ABSTRACT |

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.  (EGUIDE) READ ABSTRACT |

How to configure Mac OS X Server   by ComputerWeekly.com March 2013 - (Free Research) This step by step guide shows you how to configure Max OS X Server.    (ESSENTIAL GUIDE) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com June 2012 - (Free Research) Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.  (ANALYST BRIEF) READ ABSTRACT |

SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc. November 2004 - (Free Research) The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.  (WHITE PAPER) READ ABSTRACT |

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