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Expert tips for using text analytics to improve CRM by IBM September 29, 2011 - (Free Research) In this expert e-guide you'll learn the key features of text analytics and how to use them to improve CRM.  (EGUIDE) READ ABSTRACT |

How Document Process Automation Helps SAP Customers Improve Profitability by Esker Inc. April 01, 2008 - (Free Research) Discover how end-to-end document process automation can help SAP customers reduce paper consumption, reduce equipment maintenance and provide a more efficient use of labor.  (WHITE PAPER) READ ABSTRACT |

ECM as a Cloud Platform: Keep it simple by SpringCM March 10, 2011 - (Free Research) Manual and siloed document processes can leave you literally drowning in paper with higher operational costs, less visibility and reduced agility. ECM can bring greater speed, reliability and efficiency to business processes as well as provide better assurance and process visibility to managing contracts and slash document processing costs.  (WHITE PAPER) READ ABSTRACT |

Email archiving services by Arrow Electronics, Inc. June 2008 - (Free Research) Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.  (WEBCAST) READ ABSTRACT |

Accelerating Mortgage Origination: Transformation through Document Capture and Delivery by Kofax, Inc. March 2013 - (Free Research) This webcast demonstrates how progressive financial institutions are leveraging document capture technology to accelerate the mortgage origination process while enhancing customer service, reducing costs, improving data accuracy, and achieving process efficiencies.  (WEBCAST) READ ABSTRACT |

Order-to-Cash Best Practices for Billing: Automated Access and Delivery by Esker Inc. August 2008 - (Free Research) Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically.  (WHITE PAPER) READ ABSTRACT |

Sea Star Line, LLC: Clear Sailing for Inbound Document Workflow by Esker Inc. July 2009 - (Free Research) Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, which includes better visibility, productivity, and time and cost savings.  (CASE STUDY) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.  (CASE STUDY) READ ABSTRACT |

Automating Extended Business Processes by SAP America, Inc. April 2010 - (Free Research) Download now to learn the degree to which extended processes have been automated throughout the enterprise; business behaviors and efficacy associated with automating ad-hoc and paper-based business processes and benefits that have been derived from automating manual business processes.  (ANALYST REPORT) READ ABSTRACT |

Capturing Business Value from Inbound Documents with OCR and Dynamic Document Capture by Esker Inc. April 2008 - (Free Research) With this white paper, Gain insight into the operational efficiencies resulting from document process automation, including cost savings and error reduction.  (WHITE PAPER) READ ABSTRACT |

Fax Automation As a Cloud Service Integrated with ERP Solutions by Esker Inc. December 2011 - (Free Research) Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits.  (WHITE PAPER) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM June 2011 - (Free Research) Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.  (WHITE PAPER) READ ABSTRACT |

Intelligent Document Automation Increases Purchasing Process Efficiency with SAP Systems by Esker Inc. January 2008 - (Free Research) Purchasing is an essential business process that often remains bound to manual document delivery. Discover how document automation can help SAP users increase operational efficiencies and customer satisfaction and also improve supplier relationships.  (WHITE PAPER) READ ABSTRACT |

Process Complexity: How to reduce it with Decision Management by IBM March 2012 - (Free Research) Read this presentation transcript as industry visionary James Taylor discusses BPM and the causes of complexity. Learn about decision management and its role in eliminating some of the complexity, decision management systems, business rules, predictive analytics and finally how all of this impacts your customers and the customer experience.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Web Application Security: Automated Scanning versus Manual Penetration Testing by Logicalis December 2008 - (Free Research) This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.  (WHITE PAPER) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc. November 2009 - (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.  (WHITE PAPER) READ ABSTRACT |

Automating Job Card Generation for Maintenance, Repair and Overhaul by Enigma, Inc. March 2008 - (Free Research) Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays.  (WHITE PAPER) READ ABSTRACT |

So Long Videotape: Wells Fargo Banks on Digital Archiving by Atempo, Inc. October 2011 - (Free Research) This white paper outlines the storage and archiving solutions Wells Fargo implemented to increase productivity and storage space. With these upgrades they were able to decrease capital costs, improve space efficiency, and strengthen file retention and availability. Check out this white paper to learn how.  (WHITE PAPER) READ ABSTRACT |

Lync Server 2010 Solution Architectures by Dell, Inc. June 2011 - (Free Research) This Microsoft Lync Server 2010 solution architecture manual contains possible configurations that can be used to architect your Lync 2010 infrastructure. Samples can serve as a blueprint for organizations with similar requirements. Each organization’s requirements can differ greatly and include items not accounted for in these configurations.  (WHITE PAPER) READ ABSTRACT |

Achieving Measurable Gains by Automating Claims Processing by Kofax, Inc. March 2010 - (Free Research) This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.  (WHITE PAPER) READ ABSTRACT |

Agile IT Helps Customers Choose Aviva Health by IBM December 2010 - (Free Research) Aviva Health found itself hampered by an ageing and inflexible IT environment and a complex set of highly manual processes. In partnership with IBM, Aviva UK Health designed and built an agile, dynamic solution which is now being rolled out to other areas of the business. Access this case study now for a detailed look at this transition.  (CASE STUDY) READ ABSTRACT |

Sharepoint WAN Optimization And WAFS by Peer Software February 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.  (WHITE PAPER) READ ABSTRACT |

Recovery Manager for SharePoint by Quest Software, now a part of Dell Recovery Manager for SharePoint is an enterprise recovery solution that provides emergency access to all SharePoint content all the time. With Recovery Manager, any recovered content can be restored to any SharePoint instance or saved to a file system. Get your business-critical data back online before the entire server farm comes back.  (ASP & SOFTWARE PRODUCT)

Integrated System Management and Support by Oracle Corporation March 2011 - (Free Research) In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos causing gaps for IT employees, who spend too much time and manual effort resolving system problems. This creates both higher risks and higher costs for IT.  (WHITE PAPER) READ ABSTRACT |

10 Tips for Creating Your Web Site by Global Knowledge Network, Inc. March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.  (WHITE PAPER) READ ABSTRACT |

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