WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com November 2012 - (Free Research) Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.  (BOOK) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9 April 2013 - (Free Research) Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.  (CASE STUDY) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Dying to Comply by Aspect October 2011 - (Free Research) In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.  (WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.) February 2010 - (Free Research) The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.  (WHITE PAPER) READ ABSTRACT |

Fenwick & West Use Metalogix for eRoom-to-SharePoint Migration by Metalogix April 2010 - (Free Research) In 2005, Fenwick & West selected Microsoft SharePoint as its next-generation intranet, extranet, and collaboration platform. It soon became clear, however, that migration would be an obstacle. Read this case study to learn about their migration solution.   (CASE STUDY) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc. January 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.  (WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

Hilton Reservations Worldwide by Aspect March 2008 - (Free Research) Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.  (CASE STUDY) READ ABSTRACT |

Case Study: West Jefferson Medical Center Rearchitects Its Data Protection Infrastructure with NetApp Syncsort Integrated Backup by Syncsort May 2012 - (Free Research) This buyer case study presents a medical center's deployment and use of NetApp Syncsort Integrated Backup.  (CASE STUDY) READ ABSTRACT |

Wales & West Utilities Distributes Data Entry Savings across the Company with Winshuttle by Winshuttle, LLC December 2008 - (Free Research) Wales & West Utilities uses Winshuttle to streamline SAP data loading and extraction in multiple business areas, from finance to asset management.  (CASE STUDY) READ ABSTRACT |

Getting the Right "Blend" in your Contact Center by Five9 January 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

The Wild, Wild West of Mobile Apps by Webroot June 2013 - (Free Research) This whitepaper addresses the trends that today's businesses need to know about and prepare for, and also offers strategies for addressing these threats effectively.  (WHITE PAPER) READ ABSTRACT |

West Jefferson Medical Center Rearchitects its Data Protection Infrastructure with NetApp Syncsort Integrated Backup by NetApp January 2012 - (Free Research) This IDC Buyer Case Study assesses the deployment and use of NetApp Syncsort Integrated Backup (NSB) at the West Jefferson Medical Center.  (WHITE PAPER) READ ABSTRACT |

WAN Speak Musings – Volume I by ComputerWeekly.com May 2013 - (Free Research) Analysts Clive Longbottom and Bob Tarzey discuss all things network related in this series of 12 short business focused articles.  (ANALYST REPORT) READ ABSTRACT |

Continuous protection for continuous learning by Dell, Inc. January 2013 - (Free Research) This short case study explores how the University of West Alabama was able to easily and affordably modernize its data protection and the benefits they now enjoy. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Brocade VDX Data Center Switches by Brocade December 2011 - (Free Research) In this on-demand webcast, Brocade Global Solution Architect Jonathan Hudson will explain how VCS technology and Ethernet fabrics provide a wide range of advantages over 3-tier network architectures  (WEBCAST) READ ABSTRACT |

West Coast Labs App control report: "McAfee Anti-Malware Custom Test" shows 100% protection by McAfee, Inc. March 2013 - (Free Research) This report examines the differing levels of protection offered by stacking various security technologies within a particular endpoint security provider's stable of products. Products tested include McAfee Application Control (MAC) 6.0.0.340 McAfee VirusScan Enterprise (VSE) 8.8.0.849, and McAfee Host Intrusion Prevention System (HIPS) 8.0.0.1919.  (WHITE PAPER) READ ABSTRACT |

Vestcom International: Personalization Drives Repeat Business by Exstream Software April 2008 - (Free Research) Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...  (CASE STUDY) READ ABSTRACT |

Sharepoint WAN Optimization And WAFS by Peer Software February 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.  (WHITE PAPER) READ ABSTRACT |

Avoiding Data Center Costs through Managed Application Delivery Services: Getting the Computing Resources You Need with Minimal Investment by Akamai Technologies February 2009 - (Free Research) In this white paper, Stratecast identifies operating and capital expenses associated with traditional data center options, including private data centers, co-located options, and managed hosting. The cost data will provide a valuable baseline for enterprises to compare against alternatives such as Akamai's dynamic Web acceleration services.  (WHITE PAPER) READ ABSTRACT |

Business Transformation Study: LUKOIL MID-EAST by SAP America, Inc. August 2012 - (Free Research) LUKOIL MID-EAST LTD. operates a large oil and gas field in Iraq that demands a precise but flexible supply of materials. Facing a large number of operational routines and procurement processes and a new market of Iraqi suppliers, LME turned to the SAP Supplier Relationship Management application.  (WHITE PAPER) READ ABSTRACT |

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