Our MCSE Boot Camp is an intensive program that will help you get up to speed on Windows 2003 and prepare you for three new certifications - MCSE, MCSA, and Microsoft Certified Professional (MCP) status in each of the exam topics. The course features a combination of the theory and practical aspects of the Windows 2003 technologies. 

The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. 

Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more. 

Discover details about the “Dropbox Problem” many organizations are experiencing surrounding the issue of file sharing. Uncover why traditional file sharing methods do not work in the modern enterprise, as well as solutions that may help you. 

Independent software vendors (ISVs) that embed DataDirect drivers can leverage DataDirect’s expertise to improve data connectivity.  Using DataDirect helps them reduce cost and risk so they can focus on innovation and competitive advantage. 

The IBM Rational ALM value estimator illustrates how your organization can be positively impacted by the use of Rational software solutions as you manage your software development and delivery from definition to deployment. 

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

In March of 2009, VMware contacted Taneja Group to conduct an assessment of how VMware ESXi 3.5 and Microsoft Hyper-V compare when it comes to hosting multiple virtual machines - what is referred to in this report as "VM Density." Read this analyst report to learn about key findings from this study. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.