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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Video-Service Gateway Cloud API Security Animated Tutorial by Intel

February 22, 2012 - (Free Research)

Video tutorial that introduces concepts, benefits, and flows for network edge web service security and API control.

(WEBCAST)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

SearchVirtualStorage.com Tutorial: Virtual Server Management: Top Tips on Managing Storage in Virtual Server Environments by Dell and VMware

May 25, 2011 - (Free Research)

This SearchVirtualStorage.com Tutorial was designed to help data storage professionals to better manage their virtual servers. Download this tutorial now to learn the top five tips for managing storage in a virtual server environment.

(EBOOK)

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SearchDataBackup.com: VMware and Virtual Data Backup and Recovery Technology Tutorial by Dell and VMware

May 18, 2011 - (Free Research)

Read this tutorial to find out the latest developments in VMware backup and recovery and discover their new and advanced backup tools, if VMware Consolidated Backup is right for your business, how to install VMware Data Recovery Manager and more.

(EGUIDE)

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Video-Cloud Identity & SSO Animated Tutorial by Intel

February 22, 2012 - (Free Research)

Video tutorial that introduces concepts, benefits, and flows for cloud single sign on.

(WEBCAST)

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SearchDisasterRecovery Tutorial: Using VMware Site Recovery Manager for Disaster Recovery by Dell and VMware

May 19, 2011 - (Free Research)

Read this tutorial from SearchDisasterRecovery to find out the additional requirements of VMware’s SRM in order to provide replication of your virtual machine data to a DR site.

(EGUIDE)

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Data storage backup security tutorial: Tape encryption and cloud backup by Quantum Corporation

September 18, 2009 - (Free Research)

Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial.

(INFORMATION CENTER)

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Data Storage Backup Security tutorial: Tape Encryption and Cloud Backup by Quantum Corporation

August 01, 2009 - (Free Research)

(EBOOK)

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SearchDataBackup VMware Backup Tutorial by Quantum Corporation

August 01, 2009 - (Free Research)

Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more.

(EGUIDE)

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Data Deduplication Tutorial by Quantum Corporation

July 01, 2009 - (Free Research)

Data Deduplication is a vital technology to consider as part of your overall data protection strategy. Data Deduplication significantly reduces the amount of space required for backup and the network bandwidth required for replication. This tutorial explores several facets of data deduplication technology and compares vendor offerings.

(TRAINING GUIDE)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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MPLS VPN Tutorial: What you should know by XO Communications

March 14, 2012 - (Free Research)

In this expert E-Guide from SearchEnterpriseWAN.com, explore the next generation of networks: Multiprotocol Label Switching (MPLS) networks.

(EGUIDE)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Integrating Desktop Virtualization into Your Cloud Strategy by Dell and VMware

August 01, 2011 - (Free Research)

This comprehensive, multi-media tutorial explores how desktop virtualization with Dell VMware can benefit SMBs in many different ways.

(WHITE PAPER)

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Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Webcast: Improving Contact Data Quality by Experian QAS

May 01, 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Command Line Storage Provisioning in Windows Server 2008 by Dell and Microsoft

April 02, 2012 - (Free Research)

This tutorial webcast demonstrates step-by-step how to manage Windows from the command line, and particularly how to provision storage.

(WEBCAST)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Contact Zone Overview Video by Melissa Data Corp

April 24, 2012 - (Free Research)

This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.

(VIDEO)

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Managing and Utilizing VMware Snapshots by Global Knowledge

August 18, 2011 - (Free Research)

One of the most important features in vSphere, snapshots, is often misused. This tutorial offers a complete overview of the ways to use snapshots responsibly, addresses the issues that could arise from misuse, and explains how to solve common problems.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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